Syntro

Description Permissions Security & Compliance

Syntro is a powerful and intelligent agent support app that streamlines ticket management directly within Slack and Slack Connect. Designed for fast-paced support teams, Syntro enables seamless handling of support tickets without leaving your workspace. From triaging requests to resolving issues, Syntro automates the entire support flow by allowing agents to create, assign, update, and close tickets right from Slack. It integrates with your knowledge base to suggest auto-responses to common questions and can automatically upload helpful articles to assist agents in real time. With built-in collaboration tools and multi-organization support via Slack Connect, Syntro is ideal for managing external partner or client support. Boost productivity, reduce response times, and elevate your support experience with Syntro—support made smarter, faster, and simpler.AI Disclaimer: Syntro uses Large Language Models (LLMs) to draft replies, tag tickets, and surface knowledge-base articles; outputs can be inaccurate or incomplete, so please review before sending. Slack messages are encrypted in transit and stored for up to 30 days solely for debugging and improving our models—we never sell your data or use it to train public models. To report issues or suggestions, contact support@syntro.io.

Syntro will be able to view:

Syntro will be able to do:

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General

Privacy & data governance

Data retention policy

The default retention setting for Customer Data is to keep everything for as long as the Syntro account exists. Customers can decide to delete their data. You can read more of our security practices at: https://www.dailybot.com/security — You can read more about data retention in our privacy policy at: https://syntro.io/privacy-policy

Data archiving and removal policy

Upon DailyBot organization and customer deletion, DailyBot deletes customer data from the production environments within 6 days after request. Our backups are deleted within 14 days.

Data storage policy

DailyBot’s servers, databases and artifacts are securely hosted on Amazon AWS in the U.S. AWS certifies their physical security with comprehensive compliance and controls, including allowing physical access to personnel with a validated business need, logged and monitored access, electronic surveillance and professional security personnel at all data center entry points. AWS is accredited against multiple security industry certifications including ISO27001. More details are available from the AWS website. Each and every connection made to DailyBot is end-to-end encrypted over HTTPS, using TLS 1.2. DailyBot forces HTTPS for all services, including our public website. Our Enterprise customers data is stored in containers encrypted with AES256 (a 256-bit Advanced Encryption Standard) in multiple physical locations within the United States.

Data center location(s)

United States, Antigua and Barbuda

Data hosting details

Cloud storage

Data hosting company

Amazon AWS

App/service has sub-processors

App/service uses large language models (LLM)

yes

LLM model(s) used

GPT4o

LLM retention settings

We don’t offer user-controlled data retention settings; instead, we follow OpenAI and Anthropic’s default retention policies. These providers retain data only as needed for operations and legal compliance. Our security follows industry standards.

LLM data tenancy policy

Customers can toggle LLM processing for their Syntro agent. We use models from OpenAI and Anthropic ensuring data privacy. Users retain data rights, and both providers allow data retention management, encryption, and controls to comply with policies.

LLM data residency policy

OpenAI models process data in the US, while Anthropic’s models allow customer-defined data residency. DailyBot maintains SOC2 Type II compliance, with all services based in the US, ensuring adherence to regional data storage and processing regulations.

Certifications & compliance

Security