Dyle & Slack Integration | Slack Marketplace

Dyle

Description Permissions Security & Compliance

Dyle helps customer-facing teams understand churn risk, prioritise accounts and take action using insights from their customer data.The Dyle Slack app brings account reports and feedback into the conversations where teams already work. Relationship managers can receive reports in designated channels or directly from Rian, Dyle’s Virtual Assistant, and share context about their accounts without leaving Slack.With Dyle in Slack, teams can:- Receive account reports highlighting churn risk and recommended next actions.
- Provide feedback through structured forms, direct messages or replies in report threads.
- Share account updates, correct information and record next steps.
- Receive follow-up questions about reports and planned actions.Dyle saves submitted feedback against the relevant report, giving teams a record of the account context and responses collected through Slack.A Dyle account and an authorised Slack connection are required. Channel delivery and feedback collection depend on the destinations and permissions configured for your workspace.Dyle is powered by AI (LLM) technology. Responses generated by the app may not always be accurate and should be verified before use.

Dyle will be able to view:

Dyle will be able to do:

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General

Privacy & data governance

Data retention policy

Dyle processes data from connected integrations to provide account insights, renewal reports, risk alerts and recommendations. For Slack, this includes relevant messages and thread replies, submitted feedback forms, and workspace, channel and user identifiers needed to deliver reports and associate responses with them. Dyle retains customer data only for as long as necessary to provide these services, subject to the customer’s agreement and applicable retention requirements. Disconnecting Slack revokes the connection; previously collected reports and feedback are subject to Dyle’s retention and deletion policy. Dyle does not sell customer data.

Data archiving and removal policy

Customers can remove their data at any time by disconnecting integrations or requesting account deletion. When an integration is disconnected, Dyle immediately revokes access tokens and deletes associated data. When an account is removed, all customer data is permanently deleted from active systems and backups within 30 days. Customers may also request removal by contacting support at support@dyle.io

Data storage policy

Dyle stores customer data in encrypted databases on secure cloud infrastructure. All data in transit and at rest is encrypted. Uploaded documents are only visible to the customer’s own team, and Slack data is processed only from approved channels. Access is limited to authorized personnel, and tokens are fully removed when integrations are disconnected

Data center location(s)

United States

Data hosting details

Frontend is hosted on Vercel. Backend services and the PostgreSQL database run on Google Cloud (Cloud SQL), and authentication uses Google Firebase. All data is encrypted in transit and at rest.

Data hosting company

Google Cloud, Vercel

App/service has sub-processors

yes

Guidelines for sub-processors

https://www.dyle.io/subprocessors

App/service uses large language models (LLM)

yes

LLM model(s) used

Gemini (Google), ChatGPT (OpenAI), Claude (Anthropic)

LLM retention settings

Dyle processes LLM inputs only as needed to generate insights, then retains results per the customer’s account settings. Data is encrypted in transit and at rest, and Dyle does not sell or share customer data outside the customer’s organization. Customers

LLM data tenancy policy

Dyle’s LLM services run in a shared tenancy environment with logical isolation between customers; interactions are isolated per customer and are not visible to other tenants.

LLM data residency policy

Customer data that Dyle sends to LLM providers is processed in secure cloud data centers located in the United States, and may be processed in other supported regions depending on the provider.

Certifications & compliance

Security