HelpGenie: AI answers in Slack
ChatGPT powered HelpGenie transforms employee support into a fast, accurate, and always on experience. Teams using HelpGenie cut support time by up to 70%, freeing HR, IT, and engineering from repeat questions. Empower your teams to provide instant, consistent answers directly within Slack. Simply upload your knowledge files, and HelpGenie powered by ChatGPT will intelligently respond to employee questions, saving time and improving support quality. Whether it’s company policies, IT troubleshooting, HR queries, or technical questions, HelpGenie delivers 24/7 accuracy and consistency.:clock3: Instant Responses: ChatGPT powered answers based on your uploaded knowledge files.:gear: Customizable Configuration: Target specific channels and knowledge sources for focused help.:technologist: Smart Human Escalation: Route employees to a human when needed.:lock: Secure and Compliant: Built with enterprise grade security. Your data is never used to train public models.HelpGenie boosts productivity, simplifies employee support, and ensures your team gets accurate answers quickly in Slack.:wrench: Get started in seconds:1. Add HelpGenie to your Slack workspace.
2. Choose your channels and upload your knowledge files.
3. Invite @HelpGenie to your channels.
4. Let HelpGenie instantly respond to employee questions.Note: HelpGenie uses ChatGPT and other Large Language Models (LLMs) to answer questions based on your provided content. Responses may sometimes be inaccurate. Please review before relying on them.
2. Choose your channels and upload your knowledge files.
3. Invite @HelpGenie to your channels.
4. Let HelpGenie instantly respond to employee questions.Note: HelpGenie uses ChatGPT and other Large Language Models (LLMs) to answer questions based on your provided content. Responses may sometimes be inaccurate. Please review before relying on them.
HelpGenie: AI answers in Slack will be able to view:
HelpGenie: AI answers in Slack will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
HelpGenie
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
At HelpGenie, we prioritize your privacy and the security of your data. We adhere to a strict data retention policy, ensuring that data is only retained for as long as necessary to provide our services. If you no longer wish for us to retain your data, you have the right to request its removal. To initiate this process, please send an email to our support team at support@helpgenie.co. We will promptly process your request and confirm the deletion of your data.
Data archiving and removal policy
HelpGenie is committed to data privacy and will remove data upon customer request. We provide robust options for data archiving and removal, ensuring compliance with internal policies and legal requirements. Upon receiving a request, we ensure the complete and secure removal of data from our systems. Customers can submit a request for data removal by contacting our support team at support@helpgenie.co. Our support team will guide you through the process and provide confirmation once the data has been successfully removed. We maintain records of data removal requests to ensure accountability and compliance.
Data storage policy
HelpGenie is committed to safeguarding your data with advanced security measures. All customer data is encrypted in transit and at rest, stored in multiple locations at our hosting provider’s data centers, ensuring availability and data redundancy. This protects your data from unauthorized access during transfer and while stored on our servers. To further protect against data loss, we employ regular data backups, ensuring that in the event of a system failure or other unforeseen circumstances, we can quickly restore access to your data. Our commitment to data security and redundancy ensures that your information is always available when you need it and protected from potential threats.
Data center location(s)
United States
Data hosting details
At HelpGenie, we host our data using Amazon Web Services (AWS). We leverage AWS’s cloud infrastructure, providing a highly available, scalable, and reliable platform for our services. This allows us to dynamically adjust resources based on demand, ensuring optimal performance and uptime for our users.
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
yes
LLM model(s) used
GPT-4o-mini, GPT-4o
LLM retention settings
HelpGenie’s integration with OpenAI’s API is configured such that data shared with OpenAI is not stored or used to train OpenAI’s models. This means that your data remains private and secure, with no long-term retention of interaction data by OpenAI
LLM data tenancy policy
HelpGenie uses OpenAI’s API to provide its AI-powered responses. Our implementation ensures that each customer's interactions are processed separately. Your data is processed in real-time by OpenAI’s API and is not shared between customers.
LLM data residency policy
HelpGenie uses OpenAI's API, which operates on OpenAI's secure, cloud-based infrastructure. While OpenAI may process data in various global locations, it adheres to strict privacy and security practices.
Certifications & compliance
Data deletion request procedure
At HelpGenie, we are committed to ensuring that data deletion requests are handled efficiently and securely. Our procedure is as follows:
1. Request Submission: Customers can initiate a data deletion request by emailing support@helpgenie.co, providing relevant account details and specifying the data they wish to be deleted.
2. Verification: Our support team verifies the requester's identity to ensure the request is legitimate and authorized. This may involve confirming account details or requesting additional verification.
3. Review and Confirmation: We review the request to identify the data specified for deletion and ensure that the request complies with legal, regulatory, and internal policy requirements.
4. Data Deletion: We securely delete the specified data from our systems, including any backups or archives where applicable.
5. Completion Notification: We provide confirmation to the customer via email, verifying that the requested data has been successfully deleted.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Sign in with Slack
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
support@helpgenie.co
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Uses token rotation
no