SupportUnicorn
:unicorn_face: Why SupportUnicorn?
Your team handles what matters — AI resolves the rest. SupportUnicorn is an AI-powered customer support agent that resolves 40–60% of repetitive tickets automatically and routes complex issues to your team in Slack with full context. The Slack integration brings your support workflow into the tool your team already uses:
:zap: Set up in minutes: Install into your Slack workspace and start receiving customer conversations — no training required.
:robot_face: AI does the heavy lifting: Common questions get instant, accurate answers 24/7. Complex issues are escalated to your team with full conversation history.
:arrows_counterclockwise: Omni-channel support: Customer messages flow through channels like Live Chat, WhatsApp, and SMS and your team collaborates and responds directly in Slack — no tab-switching.
:busts_in_silhouette: Unlimited teammates: Add your entire team at no extra license cost. Top Features:
:speech_balloon: Native Slack integration: Reply to support conversations directly from Slack channels and threads.
:brain: AI-powered responses: Draws from your knowledge base to answer common questions instantly.
:card_index_dividers: Full conversation context: See complete customer history without switching tools.
:satellite_antenna: Multi-channel support: Chat, SMS, WhatsApp, Live Chat, and Slack — all managed from one place.
:moneybag: Credit-based pricing: Pay for what you use. Free plan available — no credit card required. How It Works
1. Create your AI support agent and connect your knowledge base.
2. Install SupportUnicorn in Slack and connect it to the AI support agent you created at supportunicorn.com.
3. AI handles routine questions instantly. Complex issues land in Slack with full context for your team. Ready to give your team hours back every week?
Start free — no credit card required. Let AI handle the repetitive work so your team can focus on what matters most.
:warning: AI Disclaimer: This app uses AI (Large Language Models) to generate automated responses to customer queries. AI-generated responses may not always be accurate or complete. Users should verify important information independently.
Your team handles what matters — AI resolves the rest. SupportUnicorn is an AI-powered customer support agent that resolves 40–60% of repetitive tickets automatically and routes complex issues to your team in Slack with full context. The Slack integration brings your support workflow into the tool your team already uses:
:zap: Set up in minutes: Install into your Slack workspace and start receiving customer conversations — no training required.
:robot_face: AI does the heavy lifting: Common questions get instant, accurate answers 24/7. Complex issues are escalated to your team with full conversation history.
:arrows_counterclockwise: Omni-channel support: Customer messages flow through channels like Live Chat, WhatsApp, and SMS and your team collaborates and responds directly in Slack — no tab-switching.
:busts_in_silhouette: Unlimited teammates: Add your entire team at no extra license cost. Top Features:
:speech_balloon: Native Slack integration: Reply to support conversations directly from Slack channels and threads.
:brain: AI-powered responses: Draws from your knowledge base to answer common questions instantly.
:card_index_dividers: Full conversation context: See complete customer history without switching tools.
:satellite_antenna: Multi-channel support: Chat, SMS, WhatsApp, Live Chat, and Slack — all managed from one place.
:moneybag: Credit-based pricing: Pay for what you use. Free plan available — no credit card required. How It Works
1. Create your AI support agent and connect your knowledge base.
2. Install SupportUnicorn in Slack and connect it to the AI support agent you created at supportunicorn.com.
3. AI handles routine questions instantly. Complex issues land in Slack with full context for your team. Ready to give your team hours back every week?
Start free — no credit card required. Let AI handle the repetitive work so your team can focus on what matters most.
:warning: AI Disclaimer: This app uses AI (Large Language Models) to generate automated responses to customer queries. AI-generated responses may not always be accurate or complete. Users should verify important information independently.
SupportUnicorn will be able to view:
SupportUnicorn will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Privacy & data governance
Data retention policy
Support Unicorn will retain Customer Data only for as long as necessary to provide support workflow management services. Specifically:
Active Conversations: No message data is retained. Only the configurations of where to route the messages is saved.
Data archiving and removal policy
Upon uninstalling the app, all the data is removed in 30 days. You can also request deletion by emailing us at support@123x.dev
Data storage policy
Support Unicorn stores Customer Data securely using industry-standard practices:
Storage Location: All data is stored on encrypted PostgreSQL databases hosted on secure cloud infrastructure (NeonDB) in United States data centers
Encryption: Data is encrypted at rest using AES-256 encryption and in transit using TLS 1.2 or higher
Access Controls: Database access is restricted to authorized personnel only, with role-based access controls.
Backups: Automated backups are performed daily and retained for 7 days with the same encryption standards as production data
Data Minimization: Only essential Slack data required for support workflow functionality is stored (messages, user identifiers, channel information, workspace details)
Support Unicorn does not sell, share, or transfer Customer Data to third parties except as necessary to provide the service or as required by law.
Data center location(s)
United States
Data hosting details
Cloud hosted
Data hosting company
fly.io, Neon DB
App/service has sub-processors
no
App/service uses large language models (LLM)
no
Certifications & compliance
Data deletion request procedure
request for data deletion are handled within 30 days of the notice.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
support@123x.dev
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no