Hook & Slack Integration | Slack Marketplace

Hook

Description Permissions Security & Compliance

The Hook app connects your organisation's Slack workspace to Hook, so activity across your accounts surfaces where people are already working. Configure automations on the Hook platform to alert the right users or channels the moment something relevant changes.The integration also works in both directions. Hook can ingest conversations from your shared customer channels and review them using AI, turning everyday back-and-forth into signals: shifts in customer sentiment, expansion and upsell opportunities as they surface, and early indicators of churn risk long before they reach a renewal conversation. The context your team builds up in Slack stops living in one channel and starts informing how you manage the account.You can also combine Hook Chat with the Slack integration to bring outputs from your Hook conversations straight into Slack.The Hook Slack integration is included in your Hook subscription. To find out more, including platform pricing, contact Hook today: https://hook.co/contact

Hook will be able to view:

Hook will be able to do:

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General

Privacy & data governance

Data retention policy

Data Retention Hook shall retain data if the company has a need for its use, or to meet regulatory or contractual requirements. Once data is no longer needed, it shall be securely disposed of or archived. Data owners, in consultation with legal counsel, may determine retention periods for their data. Retention periods shall be documented in the Data Retention Matrix in Appendix B to this policy.

Data archiving and removal policy

Data & Device Disposal Data classified as restricted or confidential shall be securely deleted when no longer needed. Hook shall assess the data and disposal practices of third-party vendors in accordance with the ThirdParty Management Policy. Only third parties who meet Hook requirements for secure data disposal shall be used for store and process restricted or confidential data. Hook shall ensure that all restricted and confidential data is securely deleted from company devices prior to, or at the time of disposal.

Data storage policy

Data Handling Confidential Data Handling Confidential data is subject to the following protection and handling requirements: Access is restricted to specific employees, roles and/or departments Confidential systems shall not allow unauthenticated or anonymous access Confidential Customer Data shall not be used or stored in non-production systems/environments Confidential data shall be encrypted in transit over public networks Mobile device hard drives containing confidential data, including laptops, shall be encrypted Mobile devices storing or accessing confidential data shall be protected by a log-on password or passcode and shall be configured to lock the screen after five 5) minutes of non-use Backups shall be encrypted Confidential data shall not be stored on personal phones or devices or removable media including USB drives, CD's, or DVD's Paper records shall be labelled "confidential" and securely stored and disposed Hard drives and mobile devices used to store confidential information must be securely wiped prior to disposal or physically destroyed Transfer of confidential data to people or entities outside the company shall only be done in accordance with a legal contract or arrangement, and the explicit written permission of management or the data owner Restricted Data Handling Restricted data is subject to the following protection and handling requirements: Access is restricted to users with a need-to-know based on business requirements 2 Restricted systems shall not allow unauthenticated or anonymous access Transfer of restricted data to people or entities outside the company or authorized users shall require management approval and shall only be done in accordance with a legal contract or arrangement, or the permission of the data owner Paper records shall be securely stored and disposed Hard drives and mobile devices used to store restricted information must be securely wiped prior to disposal or physically destroyed --- From the Data Protection Policy -- 3.6 Storage Limitation Personal data must not be kept in an identifiable form for any longer than is necessary for the stated purposes for which the data is processed. Therefore, we must ensure that when personal data is no longer needed, it is deleted or anonymised. We will require third parties to also delete or anonymise data where and when applicable.3.6 Storage Limitation Personal data must not be kept in an identifiable form for any longer than is necessary for the stated purposes for which the data is processed. Therefore, we must ensure that when personal data is no longer needed, it is deleted or anonymised. We will require third parties to also delete or anonymise data where and when applicable.

Data center location(s)

Ireland

Data hosting details

AWS Cloud Hosted

Data hosting company

AWS

App/service has sub-processors

yes

Guidelines for sub-processors

https://app.vanta.com/c/hook.co/trust-center/view/subprocessors

App/service uses large language models (LLM)

Certifications & compliance

Security