Harmony
:computer: Transform Your IT Operations with Harmony's Intelligent Slack Integration
Harmony is the consolidated, intelligent IT stack that replaces multiple point solutions including service desk, asset management, device management, and software management. Our platform provides out-of-the-box workflows to transform the IT experience and an AI layer that continuously resolves issues and improves organizational uptime.:question: What Problem Does Harmony Solve?
IT teams struggle with scattered tools, missed tickets, and employees waiting for help. Critical IT issues get buried in email while teams lack visibility into ongoing problems and resolutions.:speech_balloon: How Harmony Works in Your Slack Workspace:bell: Smart IT Notifications
Get real-time updates delivered directly to your designated Slack channels:New IT tickets from employees requesting hardware, software, or technical support
Ticket status changes, assignments, and priority updates
High-priority escalations requiring immediate attention
Service requests for equipment orders and access changes:robot_face: Intelligent IT Assistant Bot
Chat with the Harmony bot using natural language to get instant answers from your corporate IT knowledge base:Ask IT procedures: "How do I set up a new employee's laptop?"
Get troubleshooting help: "User can't connect to WiFi, what should I check?"
Check policies: "What's our password policy for new accounts?"
Create tickets: "Create a ticket for printer issues in conference room B"
Access knowledge base: "Show me the steps to install Office 365":zap: Multiple Ways to Interact
Direct messages: Send any IT question directly to the Harmony bot
Slash commands: Use /harmony commands for quick actions
Channel mentions: Get help in team channels where the bot is invited:shield: Enterprise-Ready Security
Harmony only accesses channels where explicitly invited
All data transmission uses industry-standard encryption
Integration can be revoked anytime from your Slack settings:gear: Simple Setup
Connect Harmony to Slack in minutes through your Harmony dashboard—no complex configuration required.
Turn your Slack workspace into a powerful IT command center where issues get resolved faster and teams stay informed.* Harmony uses large language models (LLMs) to generate responses, summaries, and other outputs. These outputs may be inaccurate, incomplete, or misleading. Please verify information before acting on it.
Harmony is the consolidated, intelligent IT stack that replaces multiple point solutions including service desk, asset management, device management, and software management. Our platform provides out-of-the-box workflows to transform the IT experience and an AI layer that continuously resolves issues and improves organizational uptime.:question: What Problem Does Harmony Solve?
IT teams struggle with scattered tools, missed tickets, and employees waiting for help. Critical IT issues get buried in email while teams lack visibility into ongoing problems and resolutions.:speech_balloon: How Harmony Works in Your Slack Workspace:bell: Smart IT Notifications
Get real-time updates delivered directly to your designated Slack channels:New IT tickets from employees requesting hardware, software, or technical support
Ticket status changes, assignments, and priority updates
High-priority escalations requiring immediate attention
Service requests for equipment orders and access changes:robot_face: Intelligent IT Assistant Bot
Chat with the Harmony bot using natural language to get instant answers from your corporate IT knowledge base:Ask IT procedures: "How do I set up a new employee's laptop?"
Get troubleshooting help: "User can't connect to WiFi, what should I check?"
Check policies: "What's our password policy for new accounts?"
Create tickets: "Create a ticket for printer issues in conference room B"
Access knowledge base: "Show me the steps to install Office 365":zap: Multiple Ways to Interact
Direct messages: Send any IT question directly to the Harmony bot
Slash commands: Use /harmony commands for quick actions
Channel mentions: Get help in team channels where the bot is invited:shield: Enterprise-Ready Security
Harmony only accesses channels where explicitly invited
All data transmission uses industry-standard encryption
Integration can be revoked anytime from your Slack settings:gear: Simple Setup
Connect Harmony to Slack in minutes through your Harmony dashboard—no complex configuration required.
Turn your Slack workspace into a powerful IT command center where issues get resolved faster and teams stay informed.* Harmony uses large language models (LLMs) to generate responses, summaries, and other outputs. These outputs may be inaccurate, incomplete, or misleading. Please verify information before acting on it.
Harmony will be able to view:
Harmony will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Privacy & data governance
Data retention policy
Harmony's retention policy is managed according to customer's preferences - either we do not delete data at all, or based on time frame per customer's configuration, or per specific user request with respect to GDPR policies.
Data archiving and removal policy
Harmony will remove data only per user's request with respect to GDPR policies
Data storage policy
Harmony stores customer data within the region requested by a customer, with respect to GDPR policies
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
Anthropic's Claude, OpenAI's ChatGPT, AWS Nova
LLM retention settings
Harmony's LLM do not store any data, only API based
LLM data tenancy policy
Haromny's LLM operates in a multi tenancy manner. However, each tenant data is accessed and managed separately, and models are operating within a tenant's region only.
LLM data residency policy
Harmony's LLM do not store any data, only API based
Certifications & compliance
SOC attestation
CSA Star level
GDPR commitment
Data deletion request procedure
When someone requests to delete his/her data, it is done by submitting a request to privacy@harmony.io.
The request is being processed by our support & engineering team and must be completed as late as 30 days since the request was created.
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2025-07-31
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Okta, Google WS, Entra ID
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
privacy@harmony.io
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
AWS, Descope
Uses token rotation
no