Data retention policy
QuestWorks Games, LLC retains Customer Data only as long as necessary for the purposes described in its Privacy Policy or as required by law.
Trial user data is retained up to 90 days after last login, and enterprise data is retained per the executed Master Subscription Agreement. Certain anonymized analytics may be stored indefinitely but cannot be re-identified.
Data archiving and removal policy
Upon account deletion, termination, or expiration of the applicable retention period, QuestWorks permanently deletes Customer Data with a 30-day backup retention window.
Enterprise-level data retention and removal follow the customer’s contractual requirements under the MSA. https://www.questworks.games/msa Data storage policy
QuestWorks uses secure, cloud-based infrastructure with encryption at rest (AES-256) and in transit (TLS 1.3 or higher).
Data access is role-restricted, monitored, and protected by firewalls, intrusion detection, and incident-response procedures.
Data center location(s)
United States
Data hosting details
Cloud-hosted
Description:
QuestWorks’ Platform is hosted on secure, third-party cloud infrastructure. All compute, storage, and database services are managed through trusted cloud vendors, and no on-premise servers are maintained.
Data hosting company
Render Services, Inc. (primary hosting) and Supabase Inc. (database and storage)
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
ChatGPT/OpenAI
LLM retention settings
OpenAI does not retain QuestWorks API data for training. QuestWorks keeps minimal logs per its Privacy Policy (90 days Trial / per-MSA Enterprise).
LLM data tenancy policy
QuestWorks uses OpenAI’s LLM via secure API for text, feedback, and avatar features. No customer-specific training or persistent storage occurs.
LLM data residency policy
OpenAI processes all LLM data in U.S. data centers. QuestWorks does not store or host model data outside the U.S.