Modem
Your customers are already telling you what to fix. It's in Slack threads, support tickets, sales calls, and GitHub issues. Support sees one message, sales hears another on a call, and nobody notices it's the tenth time this month.Modem gives your whole team one living record of what customers said, what you're building, and what shipped. It works out who raised each concern and what it's about, then tracks it until it's resolved.In Slack• Ask it anything. @-mention Modem in a channel or DM it. It answers from your team's and customers' conversations, and searches by meaning instead of keywords.
• Use the assistant pane. Open Modem from Slack's AI sidebar. It picks up the context of the channel you're reading.
• Reach your connected tools. Ask about something in PostHog, Linear, or GitHub and Modem pulls it in, without anyone switching apps.
• Turn talk into work. File a Linear or Jira ticket, draft release notes, or summarize a long thread without leaving Slack.
• Follow up. With an automation you set up, Modem posts to the channels you choose when a topic becomes high priority or the fix for a customer's request merges.
• Cluster a channel into topics. Invite Modem to a channel and it groups what it hears into topics on its own. No tagging, no manual triage.
• React like a teammate. Modem can acknowledge a message with an emoji reaction, including your workspace's custom emoji.Also connects toDiscord, email, Zendesk, Intercom, Linear, Jira, Notion, GitHub, Stripe, Salesforce, PostHog, Cursor, Devin, Claude Code, and any MCP server.PricingFree plan with unlimited users. Paid plans from $80/month. Try Scale free for 14 days. modem.ai/pricing:warning: AI disclaimerModem runs on large language models. Like any generative AI, it can get things wrong. Answers, summaries, tickets, and release notes can be inaccurate or incomplete. Read what it gives you before you act on it or send it to a customer. Modem can't change your account settings, and only uses the tools you give it.Privacy and securityPrivacy policy · Terms of service · Trust center
• Use the assistant pane. Open Modem from Slack's AI sidebar. It picks up the context of the channel you're reading.
• Reach your connected tools. Ask about something in PostHog, Linear, or GitHub and Modem pulls it in, without anyone switching apps.
• Turn talk into work. File a Linear or Jira ticket, draft release notes, or summarize a long thread without leaving Slack.
• Follow up. With an automation you set up, Modem posts to the channels you choose when a topic becomes high priority or the fix for a customer's request merges.
• Cluster a channel into topics. Invite Modem to a channel and it groups what it hears into topics on its own. No tagging, no manual triage.
• React like a teammate. Modem can acknowledge a message with an emoji reaction, including your workspace's custom emoji.Also connects toDiscord, email, Zendesk, Intercom, Linear, Jira, Notion, GitHub, Stripe, Salesforce, PostHog, Cursor, Devin, Claude Code, and any MCP server.PricingFree plan with unlimited users. Paid plans from $80/month. Try Scale free for 14 days. modem.ai/pricing:warning: AI disclaimerModem runs on large language models. Like any generative AI, it can get things wrong. Answers, summaries, tickets, and release notes can be inaccurate or incomplete. Read what it gives you before you act on it or send it to a customer. Modem can't change your account settings, and only uses the tools you give it.Privacy and securityPrivacy policy · Terms of service · Trust center
Modem will be able to view:
Modem will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Modem Labs Inc.
Company headquarters location
Canada
Terms of service
Privacy & data governance
Data retention policy
Modem retains customer data for the duration of the paid subscription. On cancellation, or at the customer's request, data is permanently deleted from production. Restricted and confidential data is securely deleted once it no longer has a documented business use. Backups follow the same policy and are purged within 90 days.
Data archiving and removal policy
Modem retains Slack data only as long as needed to provide the service. We do not archive it to any separate or long-term store.
Stored: messages, channel and user metadata, and file references from the channels a workspace admin connects. Modem cannot access channels it has not been added to.
Removal:
- Uninstall - ingestion stops immediately, the workspace connection is deactivated, and all organization access to it is revoked.
- Account deletion - deleting a Modem organization permanently removes its data from production.
- On request - at any time; see our deletion procedure.
- Backups - deleted data is purged from encrypted backups within 90 days and never restored to production.
Restricted and confidential data is securely deleted once it no longer has a documented business use.
Data storage policy
Customer data is stored in a Neon-hosted PostgreSQL database in the United States, encrypted at rest and in transit (TLS 1.2 or higher). Tenants are isolated by application-level organization scoping and PostgreSQL row-level security. Credentials and OAuth tokens are encrypted at rest with AES-256-GCM. Production access requires a documented business need and multi-factor authentication, and is logged.
Data center location(s)
United States
Data hosting details
Cloud-hosted (Neon)
Data hosting company
Neon, Cloudflare, Vercel
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
OpenAI GPT, Anthropic Opus/Sonnet/Haiku, Google Gemini
LLM retention settings
No data retention is configured.
LLM data tenancy policy
Modem does not build or post-train its own models with customer data - we rely on the foundation model providers.
LLM data residency policy
No data is stored within foundation model LLMs.
Certifications & compliance
SOC attestation
Data deletion request procedure
Customers can request deletion at any time.
1. SUBMIT - Email support@modem.dev with the subject "Data deletion request". Include the Slack workspace name or ID and the scope: the whole workspace, or a named individual. Accepted from a Slack workspace admin, a Modem organization admin, or the individual concerned.
2. VALIDATE - We verify the requester is authorized within 2 business days. Unverified requests are not actioned.
3. EXECUTE - A Modem administrator deletes the in-scope data within 3 business days: ingested Slack messages and channel content, derived analysis, user and account records, and stored OAuth tokens. Individual-scope requests also clear that person from our analytics and email systems.
4. CONFIRM - We reply in writing with what was deleted and the date.
5. PURGE - Data is removed from encrypted backups and cold storage within 90 days and is never restored to production.
Requests are logged with requester, scope, and timestamps. Deletion is permanent.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2026-02-13
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Google, GitHub
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
security@modem.dev
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Neon, OpenAI, GitHub, Linear, Notion, Google Workspace, Figma, 1Password, Deel, Vercel, Cloudflare, Slack, Upstash, Exa, Namecheap, Raindrop, Mycroft, Anthropic, Google Gemini, Sentry, Resend
Uses token rotation
yes