Clozd
Clozd helps you capture powerful insights across the entire customer journey—from win-loss analysis and post-implementation feedback to CX check-ins and renewal-stage interviews—delivering powerful insights that drive action.This integration with Slack makes it easier than ever for you to filter and access the most important and relevant information from the Clozd Platform, including (but certainly not limited to) …• High-level summaries of the feedback collected during a specific time period—along with key themes and trends compared to previous periods
• Published interviews
• Comments where you’re mentioned
• Tags for any keyword or phrase that’s important to you
• Custom or scheduled reports with new dataGet convenient access to powerful customer insights—in real time, right where you work.
• Published interviews
• Comments where you’re mentioned
• Tags for any keyword or phrase that’s important to you
• Custom or scheduled reports with new dataGet convenient access to powerful customer insights—in real time, right where you work.
Clozd will be able to view:
Clozd will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Clozd
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Clozd will retain customer data in accordance with our Data Management Policy. Clozd retains customer data for 30 days after cessation of service unless otherwise directed by the customer. All retention procedures follow industry best practices and legal requirements. For review of our Data Management Policy please see our trust center (trust.clozd.com).
Data archiving and removal policy
Clozd will remove customer data in accordance with our Data Management Policy. Clients may request data erasure at any time, with removal completed within 20 days. All disposal procedures follow industry best practices and legal requirements. For review of our Data Management Policy please see our trust center (trust.clozd.com).
For any additional questions or requests for data removal, please email us at privacy@clozd.com.
Data storage policy
Clozd will store customer data in accordance with our Data Management Policy. Clozd stores customer data in AWS us-east-1 (Virginia, USA) with logical separation between clients. Data is encrypted in transit and at rest. Data is classified, labeled, and handled according to sensitivity, with strict access controls. For review of our Data Management Policy please see our trust center (trust.clozd.com).
Data center location(s)
United States
Data hosting details
Cloud hosted
Data hosting company
AWS, us-east-1 region
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
no
Certifications & compliance
SOC attestation
ISO/IEC-27001 certification
GDPR commitment
Data deletion request procedure
Clozd retains customer data for 30 days after cessation of service unless otherwise directed by the customer. Furthermore, Clients and data subjects can request data deletion by submitting a request via www.clozd.com/privacy/gdpr. Upon receiving a verified request, Clozd performs data erasure at the database level, including backups, within 20 days and sends confirmation to the requester. Requests are tracked internally and audited annually for compliance.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2025-04-01
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Google, Okta, SAML
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@clozd.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
Please see our sub-processors within our trust center (trust.clozd.com/subprocessors)
Uses token rotation
yes