FreshLearn
Connect FreshLearn with Slack to streamline your online course management. Receive notifications for enrollments, student achievements, sales, and community posts. Stay updated on your creator business
FreshLearn will be able to view:
FreshLearn will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
FreshLMS Technology Private Ltd
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
FreshLearn retains customer data for the duration of the active subscription and for 90 days following account cancellation to allow for data recovery or reactivation. Course content, user profiles, and learning analytics are retained during this period. After 90 days, all customer data is permanently deleted from our systems unless legally required to retain it longer for compliance purposes (e.g., financial records, audit logs).
Data archiving and removal policy
Upon request or account cancellation, FreshLearn will archive customer data within 7 business days and permanently delete it within 90 days. Users can request immediate data deletion by contacting support. We provide data export functionality allowing customers to download their course content, user data, and analytics before deletion. Backup copies are purged within 30 days of the deletion date.
Data storage policy
FreshLearn stores customer data using industry-standard cloud infrastructure with encryption at rest (AES-256) and in transit (TLS 1.2+). Data is stored in secure, SOC 2 compliant data centers in the United States. We implement regular security audits, access controls, and monitoring to protect customer information. Database backups are encrypted and stored in geographically separate locations for disaster recovery purposes.
Data center location(s)
United States Virgin Islands
Data hosting details
Cloud
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
no
Certifications & compliance
Data deletion request procedure
When a user or workspace administrator requests data deletion, FreshLearn follows this procedure:
1. Request Verification: We verify the identity of the requestor to ensure they have authorization to delete the data (within 1 business day).
2. Data Export Offer: Before deletion, we offer the option to export all data including course content, user information, and analytics reports.
3. Deletion Execution: Upon confirmation, we initiate permanent deletion of all associated data from our production systems within 7 business days, including:
- User profiles and authentication data
- Course content and materials
- Student progress and analytics
- Integration data (including Slack workspace connections)
- Associated files and media
4. Backup Purging: Data is removed from backup systems within 30 days of the deletion request.
5. Confirmation: We send written confirmation once deletion is complete.
Users can submit deletion requests through their account settings, by emailing support@freshlearn.com, or by contacting their account administrator. We respond to all deletion requests within 24 hours and complete the process in compliance with GDPR, CCPA, and other applicable privacy regulations.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
support@freshlearn.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
Stripe, Paypal, Razorpay
Uses token rotation
no