Refix

Description Features Permissions Security & Compliance

Refix is your always-on AI growth PM, embedded in Slack.It connects to your product, revenue, marketing, and support data, continuously watching for meaningful changes. When something moves, Refix explains what happened, why it matters, and what to do next, directly in the Slack channels where decisions are made.Instead of dashboards and delayed analysis, Refix helps teams move faster:• Detects growth risks and opportunities proactively
• Connects signals across tools for real context
• Shares insights with the right teams, in plain language
• Turns insights into action with tickets, owners, or workflowsWith Refix, teams spend less time chasing data and more time making high-impact growth decisions—without leaving Slack.Pricing: Free to start (credits replenished every week). Paid plans from $150/workspace/month. Enterprise available at https://www.refix.ai/#pricingAI Disclaimer: Refix uses AI to generate responses and perform tasks. While we strive for accuracy, AI-generated content may occasionally contain errors or inaccuracies. We recommend reviewing important outputs before acting on them.Note: This app uses the Slack Agents & Assistants container feature, which requires a paid Slack plan. However, Refix remains fully functional even without it.

Refix will be able to view:

Refix will be able to do:

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General

Privacy & data governance

Data retention policy

Refix AI retains Customer Data for as long as the customer maintains an active subscription. Analytics data retrieved from customer-connected integrations (e.g., Mixpanel, PostHog, Google Analytics, BigQuery, Metabase) is processed in-memory during query handling and is not written to long-term storage. Customers may request deletion of all Customer Data at any time by contacting hey@refix.ai. Upon a deletion request — or upon subscription cancellation or account closure — Refix AI permanently deletes all Customer Data within 30 days.

Data archiving and removal policy

Customers may request deletion of their data at any time by emailing hey@refix.ai from a verified workspace admin address. Upon receiving a deletion request, Refix AI: (1) verifies the requester's authorization, (2) permanently deletes all Customer Data within 30 days across primary databases, caches, and the secret store, and (3) sends a confirmation email upon completion. Deletion is permanent and irreversible and covers all persisted data. For GDPR data subject requests (Articles 15–17), Refix AI responds within 30 days as required by law. Refix AI does not retain a long-term archive or backup of Customer Data after deletion.

Data storage policy

All Customer Data is stored on Google Cloud Platform (GCP) infrastructure located in the europe-west4 region (Netherlands) to support data residency requirements. Primary storage is Cloud SQL for PostgreSQL 16 with private IP networking and encryption at rest using AES-256. Ephemeral storage is an in-cluster Redis instance running in the same GCP region, used for workflow job queues and short-lived thread-context caches with a 24-hour TTL. Secrets (OAuth tokens, API keys) are managed via GCP Secret Manager with EU-region-locked replication. All data is encrypted in transit using TLS 1.2+ on both external and internal connections. Data categories stored include: encrypted OAuth tokens for connected integrations, conversation metadata (thread IDs, session IDs, timestamps),

Data center location(s)

Netherlands

Data hosting details

Refix AI is a cloud-hosted SaaS product operated on Google Cloud Platform (GCP) in the europe-west4 region (Netherlands). Two deployment models are offered: 1. Multi-tenant cloud SaaS (default): Customers share a logically isolated multi-tenant environment on Refix-operated GCP infrastructure. Tenant isolation is enforced at the application layer via per-tenant PostgreSQL schemas, per-tenant Redis key namespaces, and per-tenant encrypted credentials for every connected integration. All compute runs on a private GKE cluster with private-IP databases and a single egress NAT. 2. Dedicated single-tenant (enterprise, on request): Enterprise customers may request a fully isolated deployment with their own database, cache, and orchestrator instances, operated by Refix AI on GCP (same region). A self-hosted option is additionally available for customers with strict data residency or regulatory requirements — published as a Helm chart deployable in the customer's own Kubernetes environment. In the self-hosted model, no customer data reaches Refix AI's infrastructure.

Data hosting company

GCP

App/service has sub-processors

App/service uses large language models (LLM)

yes

LLM model(s) used

Gemini 3.1 (pro, flash), gemini-embedding-001, Claude Sonnet

LLM retention settings

Google Gemini is accessed via Google Cloud Vertex AI and is configured such that Customer Data is not retained at rest by Google. Prompts and responses are cached in-memory only, with a 24-hour TTL, and are not used to train or improve Google's foundati

LLM data tenancy policy

Google Gemini operates on Google Cloud Vertex AI in the europe-west4 region (Netherlands) within a Refix-owned GCP project, logically isolated from each other

LLM data residency policy

Google Gemini stores prompt and response data in Google Cloud's europe-west4 region (Netherlands). No data is transferred outside the EU

Certifications & compliance

Security