SLA Monitor
SLA Monitor helps your team stay on top of service level agreements with clients. Add channels to monitor and set an SLA in hours (e.g. 12 hours to reply). The app tracks messages from people outside your workspace in those channels. If a workspace member replies in the thread within the SLA window, the message passes; otherwise it fails.Set up alerts to get notified before and after the SLA is reached. Send DMs, emails or webhook end points to get notified before letting your clients down.View and manage failed messages directly within the app.
SLA Monitor will be able to view:
SLA Monitor will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Hawkeye Ventures, Inc
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
SLA Monitor is designed to monitor messages in select channels until they receive a reply ("passed the SLA").
Pending messages are kept only while they are being evaluated against the SLA.
Messages that fail the SLA are stored until the user removes them from the app. Configuration data (such as channel settings and alert recipients) is stored while the app remains installed in the user's workspace. Once the app is uninstalled, the workspace's data is deleted 180 days later.
Data archiving and removal policy
Once SLA Monitor is uninstalled, all messages, channel configs and other operational data is removed 180 days later. If the workspace reinstalls the app, the removal period is paused and reset once the app is uninstalled.
On request by the user, their data will be removed within 5 business days.
Data storage policy
SLA Monitor will store user's data for up to 180 days after the app is removed from their workspace. We store the data for this period in case the user returns and wants to continue using the app the same way as before being uninstalled. Billing data is stored indefinitely for tax and compliance reasons.
Data center location(s)
United States
Data hosting details
Data is hosted in a standard postgresDB on our Render-based server (render.com).
Data hosting company
Render
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
no
Certifications & compliance
Data deletion request procedure
On request by the user, their data will be removed within 5 business days.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
justin@sla-monitor.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
Postmark - email service provider.
We use Postmark to send email notifications to select users before messages fail the SLA. Users need to proactively set up these email alerts.
Uses token rotation
no