SugarAndSalt-Admin & Slack Integration

SugarAndSalt-Admin

Description Features Permissions Security & Compliance

Meet Sugar & Salt, your ultimate Salesforce administration duo!Sugar (your Architecture Expert) and Salt (your Configuration Specialist) are here to fully support your everyday Salesforce operations directly from Slack.Say goodbye to complex settings and confusing setup menus! With our bot, you can execute tricky Salesforce tasks simply by chatting with us. Whether you need a quick update or a structural change, Sugar and Salt have got your back.What we can do for you:Create Objects & Fields: Just ask, and we will easily create custom objects or add new fields to fit your business needs.Generate Reports: Need data insights quickly? Tell us what you want to see, and we’ll build the report for you.Import Data: Hassle-free data importing without leaving your chat window.Whether you are a seasoned admin or a beginner, Sugar and Salt will transform your Salesforce management into a smooth, conversational experience. Just say the word, and let us handle the hard work!AI disclosure and human reviewSugar&Salt uses generative AI, including xAI Grok and Google Gemini. AI-generated responses, summaries, queries, and Salesforce configuration may be inaccurate or incomplete. Users are responsible for reviewing results, testing changes in a Salesforce Sandbox, maintaining appropriate backups, and approving consequential actions before production use. Slack data is not used to train foundation models.Slack plan requirement
※ Available on Slack Free.
※ However, Slack's Agents & Assistants feature requires a paid Slack plan.
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最強のSalesforce管理コンビ、SugarとSaltをご紹介します！Sugar（設計担当）とSalt（設定担当）が、Slackから直接、あなたの日常的なSalesforce運用を全力でサポートします。複雑な設定や分かりにくい設定メニューとはもうお別れです！このボットを使えば、チャットで話しかけるだけで難しいSalesforceのタスクを実行できます。簡単な更新から構造の変更まで、SugarとSaltにお任せください。主な機能：オブジェクトと項目の作成：チャットで指示するだけで、ビジネスニーズに合わせたカスタムオブジェクトの作成や項目の追加を簡単に行います。レポートの作成：データのインサイトがすぐに必要ですか？見たいものを教えていただければ、あなたに代わってレポートを作成します。データのインポート：チャット画面から離れることなく、手間のかからないデータインポートを実現します。熟練の管理者でも初心者でも、SugarとSaltがあなたのSalesforce管理をスムーズで対話的な体験へと変えます。チャットで伝えるだけで、あとは私たちが面倒な作業を引き受けます！生成AIに関する開示と人による確認Sugar&Saltは、xAI Grok および Google Gemini を含む生成AIを使用します。AIが生成する回答、要約、クエリ、Salesforce設定は不正確または不完全な場合があるため、結果の確認、Salesforce Sandboxでの検証、適切なバックアップの取得、本番利用前の重要な操作の承認は利用者の責任です。Slackデータは基盤モデルの学習には使用しません。Slackプラン要件
※ Slack Free版から利用可能（ただし、Slack の Agents & Assistants 機能を利用する場合は有料 Slack プランが必要）

SugarAndSalt-Admin will be able to view:

SugarAndSalt-Admin will be able to do:

Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General

Privacy & data governance

Data retention policy

SugarAndSalt retains Customer Data only as long as needed to provide the service. Workspace configuration, authorization, preferences, and account metadata are retained while the integration is active. Conversation transcripts are not retained in SugarAndSalt application databases. Credit-usage analytics (credits consumed, feature category, Slack thread id, and timestamps) are retained without chat body. Short redacted summaries of failed or unsatisfactory interactions may be retained as Salesforce Cases for product improvement. Preference dictionaries derived from interactions may remain until uninstall or a verified deletion request. Temporary working files (for example, Slack attachments written briefly under the container temporary directory to fulfill a request) are used only during request processing and are not retained as a customer archive; they are not tracked as workspace records and are discarded when the processing container is recycled or cleaned up. Security, billing, consent, support-case, and operational records are retained only as required for service operation, legal obligations, dispute resolution, and fraud prevention. When Slack sends an app_uninstalled event, Salesforce connection metadata and OAuth tokens are deleted on a best-effort basis. Verified access, transfer, correction, and deletion requests are completed within 30 days, except where retention is legally required. See https://sas-jp.com/en/privacy for details.

Data archiving and removal policy

Customer Data processed temporarily in memory to fulfill a request is discarded after the request completes and is not retained as a long-term conversation archive. Conversation transcripts are not retained in SugarAndSalt application databases. Upon Slack's app_uninstalled event, the application best-effort deletes the Slack installation token, stored Salesforce connection metadata and OAuth tokens, license cache, installed-skill settings, and workspace-scoped dictionaries. Uninstalling alone does not delete credit-usage analytics, product-signal or support Cases, AI usage counters, channel environment pins, AI-provider preferences, Master Salesforce tenant/user/consent/support records, or Stripe billing records. Users and workspace administrators may request access, transfer, correction, or deletion by emailing contact@sas-jp.com. After identity and authority are verified, eligible data is deleted within 30 days, except where retention is legally required. See https://sas-jp.com/en/privacy for details.

Data storage policy

Stored application data is hosted in managed Google Cloud services, including Cloud Run, Firestore, Pub/Sub, BigQuery, Cloud DLP, and Secret Manager, with access restricted to authorized service identities and operators. We store necessary configuration data, authorization tokens, preferences, consent/license metadata, and limited operational records. Salesforce authorization tokens are encrypted at the application layer; Google Cloud also encrypts stored data at rest. Public endpoints use TLS 1.2 or newer. Before LLM inference, request text may be inspected by Google Cloud DLP for masking. The app accesses messages and files sent directly to it, plus messages already in the same Slack thread when needed for context, and files explicitly attached for processing. Conversation transcripts are not retained in SugarAndSalt application databases. The application primarily acts as a secure conduit between Slack and Salesforce, with supporting metadata retained as described in our Privacy Policy: https://sas-jp.com/en/privacy

Data center location(s)

Japan, United States

Data hosting details

Cloud hosted. There are no on-premise components. SugarAndSalt application hosting and operational databases run on managed Google Cloud Platform services (e.g., Cloud Run, Firestore, BigQuery, Secret Manager), primarily in the United States (us-central1). SugarAndSalt company Salesforce records (tenant, consent, license, and support/product-signal data) are hosted in Salesforce in the Japan region. Customer Salesforce orgs, Slack, xAI Grok, Google Gemini, and Stripe process data outside the SugarAndSalt application host as described in our sub-processor list and Privacy Policy: https://sas-jp.com/en/privacy

Data hosting company

Google LLC (Google Cloud Platform) , Salesforce

App/service has sub-processors

yes

Guidelines for sub-processors

https://sas-jp.com/privacy

App/service uses large language models (LLM)

yes

LLM model(s) used

xAI Grok (default) and Google Gemini (selectable/fallback; also preference dictionaries).

LLM retention settings

Prompts/context sent only as needed. Paid APIs: no training opt-in. Providers may keep API logs briefly for abuse/safety (xAI ~30 days unless ZDR). No chat transcripts kept; credit metadata and short redacted Cases may remain. See sas-jp.com/en/privacy.

LLM data tenancy policy

Each request maps to one Slack workspace and Salesforce connection via our service account. Under paid APIs we do not opt in to provider training and do not use Slack data to train foundation models. Sent only to xAI Grok or Google Gemini.

LLM data residency policy

App runs mainly on Google Cloud us-central1 (US). LLM content goes to xAI or Google and may be processed where their API terms allow. Company Salesforce is in Japan; LLM is not Japan-only. No single-region LLM guarantee.

Certifications & compliance

Security