Elfsight AI Chatbot & Slack Integration

Elfsight AI Chatbot

Description Permissions Security & Compliance

Elfsight AI Chatbot for Slack sends notifications about new AI chatbot conversations directly to your Slack workspace.Whenever a conversation ends, your team receives a structured message with everything they need::speech_balloon: Conversation summary (AI-generated)
:bust_in_silhouette: Visitor contact details (when available)
:page_facing_up: Full chat transcript
:globe_with_meridians: Website page where the conversation started
:link: Quick link to open the conversation in ElfsightUse the integration to keep your sales and support teams informed without checking your dashboard. Route notifications to any Slack channel, collaborate on leads faster, and respond to customer inquiries more efficiently.Perfect for sales, support, and customer success teams that rely on Slack for daily communication.:warning: AI disclaimer: This app uses artificial intelligence. Chatbot replies to your website visitors and the conversation summaries delivered to Slack are generated by AI and may be inaccurate, incomplete, or out of date. Please review important information in the full transcript and verify it before acting on it.

Elfsight AI Chatbot will be able to do:

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General

Privacy & data governance

Data retention policy

Elfsight retains Slack connection data (OAuth tokens, webhook URLs, workspace and user identifiers) only for as long as the app remains installed on the customer's workspace. This data is used solely to deliver notifications to Slack. Conversation content (transcripts, lead data, summaries, knowledge gaps) originates from the customer's own Elfsight AI Chatbot widget — Elfsight does not read, collect, or retain any message content from Slack workspaces. Slack data is not used to train any AI or machine learning models.

Data archiving and removal policy

All Slack connection data (OAuth tokens, webhook URLs, workspace and user identifiers) is deleted immediately upon app uninstallation. Customers may also request deletion of their data at any time via their Elfsight account or by contacting support at support@elfsight.com. Messages previously delivered to Slack channels remain in the customer's workspace and are subject to the workspace's own retention settings.

Data storage policy

Slack connection data (OAuth tokens, webhook URLs, workspace and user identifiers) is stored in encrypted databases hosted on Google Cloud Platform. All communication between Elfsight services and Slack APIs is encrypted via TLS 1.2+. No Slack workspace content (messages, files, user profiles) is read, stored, or processed by Elfsight — the app only delivers outbound notifications to Slack. Access to stored credentials is restricted to application services that require them for message delivery.

App/service has sub-processors

App/service uses large language models (LLM)

yes

LLM model(s) used

OpenAI GPT models (via OpenAI API)

LLM retention settings

Under OpenAI's API data usage policy, inputs and outputs are not used for model training and may be retained by OpenAI for up to 30 days solely for abuse and misuse monitoring, after which they are deleted [replace with "Zero Data Retention is enabled for

LLM data tenancy policy

Elfsight accesses the LLM through OpenAI's API under a business agreement. The model is not exposed directly to Slack users: it runs on Elfsight's backend to answer website visitors in the Elfsight AI Chatbot widget and to generate conversation summaries

LLM data residency policy

Customer data is stored on Elfsight's infrastructure in [EU / US — region of your servers]. Requests to the LLM are processed by OpenAI on its infrastructure in the [United States], in accordance with OpenAI's API data processing terms and Data Processing

Certifications & compliance

Security