Egencia
Egencia is an intelligent travel assistant built for business travelers whose companies use Egencia as their travel management company (TMC).
Available within Slack, it helps you book and manage travel in accordance with your company's travel policy, get answers to common travel-related questions, and connect with live travel counselors agents when you need human assistance.
The app uses AI to support specific travel workflows while maintaining a consistent experience throughout.
Getting started: Your company's Slack admin must install and configure the app. Once available, open Egencia in Slack and send a message to begin. If you need assistance, visit www.egencia.com, sign in to your account, and contact us - our team can provide support tailored to your company's configuration and travel policy.
Egencia is designed for Slack and available only to customers for whom Egencia acts as the appointed TMC. Installation and availability depend on your company's Slack configuration and admin policies.
If you encounter a response that is inaccurate, inappropriate, or otherwise objectionable, please email ACETeam@egencia.com with a brief description. We review all submissions and use your feedback to continuously improve the assistant.
Available within Slack, it helps you book and manage travel in accordance with your company's travel policy, get answers to common travel-related questions, and connect with live travel counselors agents when you need human assistance.
The app uses AI to support specific travel workflows while maintaining a consistent experience throughout.
Getting started: Your company's Slack admin must install and configure the app. Once available, open Egencia in Slack and send a message to begin. If you need assistance, visit www.egencia.com, sign in to your account, and contact us - our team can provide support tailored to your company's configuration and travel policy.
Egencia is designed for Slack and available only to customers for whom Egencia acts as the appointed TMC. Installation and availability depend on your company's Slack configuration and admin policies.
If you encounter a response that is inaccurate, inappropriate, or otherwise objectionable, please email ACETeam@egencia.com with a brief description. We review all submissions and use your feedback to continuously improve the assistant.
Egencia will be able to view:
Egencia will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Egencia LLC
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Egencia is a controller of travelers’ personal information and, as a data controller, Egencia is directly responsible for ensuring compliance with data protection laws. The Egencia data retention policy sets out different retention periods and backups depending on the category of data, including any legal obligation or other exemption which requires such data to be retained until certain legal obligations, such as tax and accounting purposes, have been extinguished.
Data archiving and removal policy
All computer media must be checked to ensure that proprietary data and licensed software must be removed or securely overwritten prior to disposal, if it cannot be securely wiped it has to be destroyed physically. First by using a hole punch tool, second by an approved vendor that comes onsite to destroy the hard drives by shredding them under Authorized supervision.
Data storage policy
Incremental backups daily and full backups
Data hosting details
Cloud hosted
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
yes
LLM model(s) used
Claude LLM models
LLM retention settings
Amazon Bedrock does not store or retain prompts or completions by default. Customer Data is not retained by the LLM. Conversation data is retained only in the Egencia chat platform, per Amex GBT’s data retention policy.
LLM data tenancy policy
Claude is accessed via Amazon Bedrock in Amex GBT’s AWS account. Inference is isolated to that account; prompts/responses are not shared with model providers or used to train models. Traffic is encrypted in transit (TLS).
LLM data residency policy
Prompts and responses are processed within AWS region and are not stored outside it.
Certifications & compliance
Data deletion request procedure
To request data deletion, email gbtprivacy@amexgbt.com with your Egencia user email. Our Privacy team verifies the request and deletes the associated personal data.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2026-10-01
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Okta
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
GBT-Pentest@amexgbt.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Bug bounty program URL
Requires third party authorization/connections
no
Third party services used by this app
AWS, Salesforce, Kore.ai
Uses token rotation
no