Forrester AI & Slack Integration

Forrester AI

Description Features Permissions Security & Compliance

The Forrester AI app for Slack brings Forrester’s trusted research directly into your everyday workflow and conversations with colleagues. Ask Forrester AI questions in the app, channels, or direct messages to get instant insights and advice grounded exclusively in Forrester’s proprietary data not available to public AI models.Get trusted answers in the flow of work
Move your most important initiatives forward without leaving Slack. Ask Forrester AI a question, then receive an AI-powered answer grounded in trusted Forrester research. Explore cited sources, related resources, and relevant Forrester analysts to go deeper.Choose how you work
Use Forrester AI privately from the Slack agents and apps sections for individual research and exploration. You can also mention @Forrester AI in a channel or /forrester-ai in a direct message to bring Forrester insights into the conversations where your team is already working.Share insights with your team
When a licensed Forrester user mentions @Forrester AI in a channel or /forrester-ai in a direct message, other colleagues in that conversation can see the response and its supporting sources. This makes it easier to share trusted insights, align stakeholders, and collaborate on decisions, even for teammates without a Forrester license.Simple setup
Get started by installing our app from the Slack Marketplace and signing in to your Forrester account. Users need access to a Forrester license that includes access to our Forrester AI tool. Installation may require approval from your organization’s Slack administrator. Learn more about the applicable Forrester license types and the installation process.Forrester AI can make mistakes. Review responses and consult the cited Forrester sources to ensure accuracy.Resources
• Landing Page
• Support Page
• Our Privacy Policy

Forrester AI will be able to view:

Forrester AI will be able to do:

Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General

Privacy & data governance

Data retention policy

Forrester AI for Slack processes only messages that a user sends directly to the app, either through a direct message or @mention, along with the Slack user ID required to link the user to their Forrester account and verify an active Forrester AI license. Forrester stores user prompts and Forrester AI responses for internal quality assurance and to enable users to access their previous conversations in Forrester AI conversation history. Prompts and associated responses older than 12 months are automatically deleted from conversation history. Forrester does not sell identifiable user data or use user prompts or Forrester AI responses to train its AI models.

Data archiving and removal policy

Forrester does not archive Slack data in long-term or offline storage. Prompts and associated responses stored in a user's Forrester AI conversation history are automatically deleted once they are older than 12 months. Users may request earlier deletion of their stored prompts, responses, and Slack account-linking data at any time by contacting privacy@forrester.com and identifying the email address associated with their Forrester account.

Data storage policy

Forrester AI prompts and responses are stored on Amazon Web Services (AWS) in the US-East-1 (N. Virginia) and US-East-2 (Ohio) regions. Data is encrypted in transit and at rest, with access restricted to authorized Forrester personnel for legitimate business purposes, such as quality assurance and account support. OAuth tokens are stored encrypted and used to authenticate and authorize access to Forrester AI. Forrester does not use user prompts or Forrester AI responses to train its AI models. Users should not submit sensitive, personal, or confidential information to Forrester AI.

App/service has sub-processors

App/service uses large language models (LLM)

yes

LLM model(s) used

OpenAI GPT models (e.g., GPT-5.6, or successor models as they become available).

LLM retention settings

Customer prompts and model outputs are retained in accordance with Forrester's data retention policies, https://www.forrester.com/help/forrester-ai/#policies.

LLM data tenancy policy

Customer prompts and responses are processed within Forrester's AWS Bedrock environment. Customer data is logically isolated through AWS account-level controls and is not shared across tenants.

LLM data residency policy

Customer data is processed and stored within US-based AWS regions selected by Forrester for the service. Data residency follows AWS Bedrock regional deployment and storage configurations. Customer data is not transferred outside the configured regions.

Certifications & compliance

Security