Conclude
Conclude helps companies to integrate chat across Slack, Microsoft Teams, Zendesk, and Jira, with no-code apps for even better cross-team collaboration on Slack. Easily manage tickets, incidents, and issues with Conclude Apps featuring two-way synchronization between Slack and Jira, or try our AI integrations for faster ticket creation, response and resolution times. Use Conclude Connect for external ticket and issue management with optional Zendesk integration, or Conclude Link for a robust connection with Microsoft Teams, with bi-directional chat and file sharing.Conclude is used for:
• Support tickets (internal and external)
• Syncing and tracking tickets in Zendesk
• Incident management
• Bug tracking and reporting
• Jira issue management
• Cross-team collaboration AI Integrations: Conclude offers Email Summarization and Email Translation features.• Speed up support ticket creation times with Email Summarization by generating a short, editable summary that highlights the key points of the issue and automatically opens a ticket in Slack
• Email Translation lets you select your preferred language and automatically translates incoming and outgoing emails into 60 languages without leaving SlackThe Dashboard: Install and customize workflows from Slack or the Conclude Dashboard, (our web-based UI) with a dedicated Slack channel created for each new support ticket, issue or incident.• Once an activity is concluded, it is archived and permanently stored in the Dashboard
• See a full changelog and re-open concluded activities or issues as needed
• View important insights and key metrics to detect trends over timeSay goodbye to information silos and align people in one place. Try Conclude free for 30 days.Disclaimer: Conclude utilizes artificial intelligence (AI) to generate summaries and translations. It is important to note that as AI technology is continuously evolving, there may be occasions when the text generated by our AI integrations is not precise. Although we make every effort to deliver accurate responses, we cannot guarantee these and encourage you to inform us of any issues you may encounter.
• Support tickets (internal and external)
• Syncing and tracking tickets in Zendesk
• Incident management
• Bug tracking and reporting
• Jira issue management
• Cross-team collaboration AI Integrations: Conclude offers Email Summarization and Email Translation features.• Speed up support ticket creation times with Email Summarization by generating a short, editable summary that highlights the key points of the issue and automatically opens a ticket in Slack
• Email Translation lets you select your preferred language and automatically translates incoming and outgoing emails into 60 languages without leaving SlackThe Dashboard: Install and customize workflows from Slack or the Conclude Dashboard, (our web-based UI) with a dedicated Slack channel created for each new support ticket, issue or incident.• Once an activity is concluded, it is archived and permanently stored in the Dashboard
• See a full changelog and re-open concluded activities or issues as needed
• View important insights and key metrics to detect trends over timeSay goodbye to information silos and align people in one place. Try Conclude free for 30 days.Disclaimer: Conclude utilizes artificial intelligence (AI) to generate summaries and translations. It is important to note that as AI technology is continuously evolving, there may be occasions when the text generated by our AI integrations is not precise. Although we make every effort to deliver accurate responses, we cannot guarantee these and encourage you to inform us of any issues you may encounter.
Permissions
Conclude will be able to view:
Conclude will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Conclude AS
Company headquarters location
Norway
Terms of service
Privacy & data governance
Data retention policy
Conclude will retain personal data we process on behalf of a Customer (a company or organization using the paid or free plan) as long as needed to provide Services to the Customer. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. As a Customer, you can request a data takeout or data deletion by sending an email to data-privacy@conclude.io. On receiving an official request from a Customer, Conclude shall, within 30 days, handle the request on behalf of the Customer. Conclude AS' data retention policy is in accordance with the GDPR.
Data archiving and removal policy
We take the protection of your data very seriously. You may at all times contact us on
data-privacy@conclude.io for inquiries about what personal data we have stored about you and request that we delete personal data about you for which Conclude is the Data Controller. Conclude AS' data archival and removal policy is in accordance with the GDPR.
For more details, please see our data privacy policy at https://conclude.io/privacy-policy.
Data storage policy
All data in Conclude is stored in Google Cloud Platform, in a data center located in the USA.
All data is encrypted at rest using AES-256 encryption. All data is stored in a high availability database, with daily backups and point-in-time recovery. All traffic between the server and Slack, and between the server and web browser, is encrypted and sent over TLS 1.2 or higher.
If you have any questions regarding our protection or processing of your data, please contact us
by email: data-policy@conclude.io.
Data center location(s)
United States
Data hosting details
Google Cloud Platform, USA
Customers can get detailed information about our data security details upon request.
Data hosting company
Google
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
OpenAI 4o
LLM retention settings
Conclude only invokes calls to OpenAI APIs if this has been enabled by the customer.
Conclude does not store any data related to LLMs.
LLM data tenancy policy
If the customer enables email and turns on email summarization for Conclude Apps, Conclude will use the OpenAI API to create a summary of incoming emails,
LLM data residency policy
Conclude only invokes calls to OpenAI APIs if this has been enabled by the customer.
Conclude does not store any data related to LLMs.
Certifications & compliance
GDPR commitment
Data deletion request procedure
As a Customer, you can request a data takeout or data deletion by sending an email to data-privacy@conclude.io. On receiving an official request from a Customer, Conclude shall, within 30 days, handle the request on behalf of the Customer.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2023-07-04
Executive summary is available to potential customers upon request
yes
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
data-privacy@conclude.io
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
Google Cloud Platform (hosting and database)
Redis caching database by Redis Labs, USA
Email services by SendGrid Twilio, USA
SMS services by Twilio, USA
SMS services by Vonage, USA
OpenAI APIs by OpenAI, USA
Uses token rotation
no