ReviewBot – App Reviews
Monitor App Store and Google Play reviews and reply directly from Slack. Keep customer feedback where your product and support teams already work.Catch low-star reviews, discuss customer feedback in Slack threads and respond without switching tools. Filter alerts by star rating and supported country or language options so each channel receives the reviews that matter to its team. Open the original review whenever you need more context.Getting started is simple: create a Flow for your store listing, connect Slack, choose a channel and save. ReviewBot sends a setup confirmation, then delivers new reviews as they become available from the store and are detected by ReviewBot.Start a 14-day trial without a credit card. Choose Learn More to set up your first Flow.Plans and options: base monitoring costs $60/year or $6/month per active Flow. One Flow connects one store listing to one destination; iOS and Android listings sent to one channel use two Flows. Direct replies require store authorization and the Replies add-on ($120/year or $10/month per enabled Flow, in addition to monitoring). Global Scanning, Automatic Translation and Weekly Reports are optional paid add-ons. Prices are in USD.
ReviewBot – App Reviews will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Tech Labs, Inc
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
ReviewBot retains account, billing, Flow configuration and review-delivery records to operate the service, provide support and meet applicable record-keeping obligations. Retention and deletion exceptions are described in our privacy policy: https://reviewbot.io/privacy/. ReviewBot does not request permission to read Slack channel message history.
Data archiving and removal policy
Removing ReviewBot from Slack revokes the Slack installation; it does not automatically delete the separate ReviewBot account or billing records. To request deletion of ReviewBot account data, contact support@reviewbot.io. Records required for legal, accounting or dispute-resolution purposes may be retained as described in our privacy policy.
Data storage policy
ReviewBot uses Google Cloud and Firebase, including Firestore, for application data and authentication. Service providers process data needed to operate the service, including Stripe for billing and Mailgun for service emails. Data handling is described at https://reviewbot.io/privacy/.
Data hosting details
Application data is hosted using Google Cloud and Firebase, including Cloud Firestore.
Data hosting company
Google Cloud / Firebase
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
no
Certifications & compliance
Data deletion request procedure
Customers can request deletion of ReviewBot account data by emailing support@reviewbot.io. Support verifies the request and coordinates deletion, subject to the retention exceptions in https://reviewbot.io/privacy/. Uninstalling the Slack app is separate from deleting the ReviewBot account.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
support@reviewbot.io
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Google Cloud/Firebase (hosting, database, authentication), Stripe (billing), Mailgun (email), Apple and Google review sources, customer-selected delivery platforms, Google Analytics and Google Ads measurement.
Uses token rotation
no