Data retention policy
Customers can choose their retention settings by contacting their Account Manager. The default retention setting for Customer Data is 3 years.
Data archiving and removal policy
Upon customer deletion, Jiminny deletes customer data from our production environments within 30 days and backups are deleted within 60 days.
Data storage policy
Jiminny store data with Customer Data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up nightly.
Data center location(s)
United States, Ireland
Data hosting details
Cloud hosted in multiple availability zones
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
Mistral, Mixtral, Assembly Lemur, Sonnet, OpenAI ChatGPT
LLM retention settings
Zero data retention on all listed models: providers keep no prompts, outputs or logs and never train on customer or Slack data. Jiminny stores no LLM logs; outputs stay in the customer's account (default 3 yrs). Slack data is never sent to an LLM.
LLM data tenancy policy
Each customer is an isolated tenant; every LLM request holds one customer's data only. All models (Bedrock: Mistral, Mixtral, Sonnet; AssemblyAI LeMUR; OpenAI) are called in the customer's region: US endpoints for US, EU (Ireland/Germany) for EU.
LLM data residency policy
Region is chosen with the account manager at account creation (default: US): US (app.jiminny.com) or EU (app.jiminny.eu, Ireland). All data, incl. LLM processing, stays in that region; EU customers' data is processed only in the EEA.