Intercom Convert
Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, Intercom offers next-generation solutions for sales, marketing and support teams to work together to convert prospects into paying customers, engage customers throughout their journey and provide world-class support.This two-way integration with Slack makes it easy to chat to customers and convert your hottest leads, right from Slack. When a lead on your site starts a conversation with you, respond instantly from the app you already have open all day - reducing time wasted switching between tools and increasing your chances and speed of conversion. You can chat, qualify and close right from Slack, and everything syncs seamlessly with Intercom.Visit our website to learn more or sign up for an Intercom account.
Permissions
Intercom Convert will be able to view:
Intercom Convert will be able to do:
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General
Developer
Intercom
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
We retain your personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy. If you would like more information about specific retention periods please contact legal@intercom.com
Data archiving and removal policy
Upon termination or expiry of the agreement, Intercom will (at Customer's election) delete or return to Customer all Customer Data (including copies) in its possession or control as soon as reasonably practicable and within a maximum period of 30 days of termination or expiry of the Agreement, save that this requirement will not apply to the extent that Intercom is required by applicable law to retain some or all of the Customer Data, or to Customer Data it has archived on back-up systems, which Customer Data Intercom will securely isolate and protect from any further processing, except to the extent required by applicable law
Data storage policy
All Customer Data is permanently stored in the USA and is backed up for disaster recovery.
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
SOC attestation
ISO/IEC-27001 certification
Privacy Shield notice
GDPR commitment
Data deletion request procedure
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Google SSO
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@intercom.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
no
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
no
Uses token rotation
no