SolarWinds Incident Response
SolarWinds Incident Response is incident management for tech teams. By intelligently routing alerts to the right folks, and being the platform of record for incident orchestration and resolution, SolarWinds Incident Response enables high velocity organisations to minimise downtime and deliver outstanding customer experiences 24x7x365. SolarWinds Incident Response connects all relevant stakeholders of an organisation ranging from IT, NOC, engineering, customer support, and business leaders into one platform that enables transparency during critical incidents, and reduces mean-time to resolve incidents.Note: In order to use this app, a valid SolarWinds Incident Response account is required (Active Trial or Paid account) and the users of Slack and SolarWinds Incident Response will be automatically mapped based on the email ID, hence it is strongly advised to use the same email on both platforms.
SolarWinds Incident Response will be able to view:
SolarWinds Incident Response will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
SolarWinds
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
SolarWinds Incident Response keeps personal data as long as required to provide the Online Services you have requested or registered for and comply with applicable laws. You have a right to request from SolarWinds Incident Response access to and rectification or erasure of your personal data or restriction of processing concerning you, as well as the right to data portability under the EU GDPR. You also have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data by us and we can be required to no longer process your personal data. In general, you have the right to object to our processing of your personal data for direct marketing purposes. If you have a right to object and you exercise this right, your personal data will no longer be processed for such purposes by us. You can exercise such rights by accessing the information in your account, by emailing technicalsupport@solarwinds.com.
Data archiving and removal policy
Users may request that we delete your account information by sending an email to technicalsupport@solarwinds.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). SolarWinds Incident Response will respond to such requests within thirty (30) days or sooner if required by applicable law. When we delete account information, it will be deleted from the active database, but may remain in our archives for a limited amount of time. We will otherwise retain your information for as long as your account is active, as needed to provide you with the Online Services you have requested, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Data storage policy
We are committed to protecting the security of information received via Online Services, including PII. We provide reasonable and appropriate administrative, technical, and physical security controls to protect your PII from unauthorized access, use, or disclosure. For example, we use secure socket layer technology (SSL/TLS) in connection with our Online Services. We also require you to enter a password to access your account information. Please do not disclose your account password to anyone else. Despite our efforts, no security controls are 100% risk-free, and SolarWinds Incident Response does not warrant or guarantee that your PII will be secure in all circumstances.
Data center location(s)
United States
Data hosting details
Cloud hosted
Data hosting company
Google cloud
App/service has sub-processors
no
App/service uses large language models (LLM)
no
Certifications & compliance
Privacy Shield notice
GDPR commitment
Data deletion request procedure
Please contact technicalsupport@solarwinds.com for requesting data deletion.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2020-12-01
Executive summary is available to potential customers upon request
no
Supports Single Sign On (SSO) with the following providers
Okta, Google, Azure Active Directory SSO, Microsoft ADFS SSO, SAML
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
support@squadcast.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no