Data retention policy
ChartHop removes customer data 1 year after service is terminated or based on customer request.
Data archiving and removal policy
Deleted data will remain in backups. Automated processes ensure that if data slated for deletion is restored, it will be re-deleted automatically. Backups are kept for 1 year.
Data storage policy
Data is encrypted at rest using AES-256 encryption.
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM retention settings
Conversation history is stored for the duration of your contract and can be deleted by the user at any time. AWS Bedrock applies zero data retention on all LLM requests.
LLM data tenancy policy
Each customer's data is fully isolated and never shared across organizations. ChartHop AI runs on AWS Bedrock, which does not share data with Anthropic or use it for model training.
LLM data residency policy
Data is processed in the US by default, with EU and other regions available. Enterprise customers can restrict all data storage and LLM execution to a specific region.