Data retention policy
The default retention setting for Customer Data is to keep everything for as long as the workspace exists.
Data archiving and removal policy
We do not archive any data. We delete data upon request of the user.
Data storage policy
We store up to 5 years of Customer Data or more depending on how long the business is in operation.
App/service has sub-processors
no
App/service uses large language models (LLM)
yes
LLM model(s) used
ChatGPT, Claude
LLM retention settings
PayHelm uses commercial API plans from OpenAI, Anthropic, and xAI. Per each provider's API terms, request data is not used to train their models, and retention follows each provider's own published API data-retention policy.
LLM data tenancy policy
PayHelm uses centrally managed API credentials to access commercial LLM providers: OpenAI, Anthropic, and xAI. Customer data is logically isolated per account within PayHelm before being included in any request sent to a provider.
LLM data residency policy
PayHelm sends only the minimum data needed to answer each request. Requests are processed on the selected provider's own infrastructure (OpenAI, Anthropic, or xAI), and data residency is governed by that provider's published API terms.