Survicate - Customer Feedback Platform
Survicate is a customer feedback platform that delivers survey responses, AI-powered insights, and automated reports directly into Slack — so your team stays informed and can act fast without switching tools.With the Survicate + Slack integration, you can:— Get notified the moment feedback is collected and view responses in your chosen Slack channel in real time.
— Ask Survicate's AI Research Assistant a question directly from Slack — instantly surface trends, sentiment, and key themes from your feedback data without leaving your workspace.
— Send any Slack message to Survicate's Research Hub for analysis, alongside feedback from surveys, support chats, and app reviews.
— Receive automated summary reports on a daily, weekly, or monthly schedule — no manual effort required.
— Customize notifications to alert only for specific responses — for example, when an NPS detractor responds or a low CSAT score is submitted.
— Control whether responses appear identified or anonymous depending on your team's needs.Popular use cases:— React quickly to negative feedback before it escalates into churn.
— Route feedback automatically to the right team — support, product, or CX.
— Keep leadership informed with scheduled performance summaries.
— Prioritize feature requests by surfacing the most requested themes across all feedback.AI Research Agent — good to know:
— Answers are generated by AI and can be inaccurate. Every answer links to the feedback it is based on, so you can check it.
— The AI agent in Slack's app container (the side-by-side assistant panel and its Chat tab) requires a paid Slack plan. On free Slack plans you can still @mention the app in channels, use /survicate, the message shortcuts, survey notifications and scheduled reports.
— Ask Survicate's AI Research Assistant a question directly from Slack — instantly surface trends, sentiment, and key themes from your feedback data without leaving your workspace.
— Send any Slack message to Survicate's Research Hub for analysis, alongside feedback from surveys, support chats, and app reviews.
— Receive automated summary reports on a daily, weekly, or monthly schedule — no manual effort required.
— Customize notifications to alert only for specific responses — for example, when an NPS detractor responds or a low CSAT score is submitted.
— Control whether responses appear identified or anonymous depending on your team's needs.Popular use cases:— React quickly to negative feedback before it escalates into churn.
— Route feedback automatically to the right team — support, product, or CX.
— Keep leadership informed with scheduled performance summaries.
— Prioritize feature requests by surfacing the most requested themes across all feedback.AI Research Agent — good to know:
— Answers are generated by AI and can be inaccurate. Every answer links to the feedback it is based on, so you can check it.
— The AI agent in Slack's app container (the side-by-side assistant panel and its Chat tab) requires a paid Slack plan. On free Slack plans you can still @mention the app in channels, use /survicate, the message shortcuts, survey notifications and scheduled reports.
Survicate - Customer Feedback Platform will be able to view:
Survicate - Customer Feedback Platform will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Survicate
Company headquarters location
Poland
Privacy & data governance
Data retention policy
Data retention settings depend on the user subscription plan. 1. The Free plan allows you to access survey data gathered in the last 1 month. 2. The Essential plan allows you to access survey data gathered in the last 6 months. 3. The Professional plan allows you to access survey data gathered in the last 2 years. 4. The Ultimate plan allows you to access survey data gathered in the last 5 years.
Data archiving and removal policy
The Processor undertakes that at the choice of the Controller, deletes or returns all the personal data to the Controller after the end of the provision of services relating to processing, and deletes existing copies unless Union or Member State law requires storage of the personal data.
Data storage policy
Your data, including respondents' details and survey responses, is secure both at rest and in transit. We have a fixed backup cycle, and we regularly test backups to ensure they work as expected.
Data center location(s)
Ireland
Data hosting details
Cloud hosted
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
https://assets.survicate.com/docs/Data-Processing-Agreement-Survicate-1.3.pdf?_gl=1*7hgw5o*_ga*MTM0Mjc0NTk3NS4xNjY1NjU2ODg1*_ga_ZRE7VLNMPF*MTc0MDY2MzQxNy43NTYuMC4xNzQwNjYzNDE3LjYwLjAuMA..
App/service uses large language models (LLM)
yes
LLM model(s) used
OpenAI GPT (API Services and ChatGPT Enterprise Services)
LLM retention settings
Data sent through the API is retained for a maximum of 30 days, after which it is deleted. OpenAI may store anonymized data for system improvement, but such data does not identify customers or users.
LLM data tenancy policy
The models are hosted in a public cloud, which operates based on Cloudflare solutions. The data is stored and processed exclusively for service delivery purposes and is not used for model training unless the customer explicitly consents.
LLM data residency policy
OpenAI relies on subprocessors:https://platform.openai.com/subprocessors.
The solution ensures compliance with GDPR, CCPA, and other data protection laws. Data transfers to subprocessors are protected under mechanisms such as Standard Contractual Clauses
Certifications & compliance
ISO/IEC-27001 certification
https://assets.survicate.com/docs/PL240619009-Survicate%20Spo%CC%81%C5%82ka%20...pdf?_gl=1*e2spye*_ga*MTM0Mjc0NTk3NS4xNjY1NjU2ODg1*_ga_ZRE7VLNMPF*MTczOTk3MDE1OC43NDAuMS4xNzM5OTcxNTIwLjUxLjAuMA..
GDPR commitment
Data deletion request procedure
Upon customer request, Survicate deletes data within 1 working day.
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2024-09-23
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Survicate supports SSO via SAML 2.0 standard.
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@survicate.com
Has a vulnerability disclosure program
no
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
no
Third party services used by this app
Amazon Web Services; BUNNYWAY; OpenAI; Cloudflare; Datadog, Sendgrid (Twilio); Cloudinary; Intercom; Linear Orbit; AssemblyAI; Anthropic Ireland; Google LLC, Google Ireland Limited, Google Cloud Poland; DeepL.
Uses token rotation
no