Assembled
Assembled helps support teams stay efficient, responsive, and in sync by combining workforce management with AI-powered issue resolution. The Assembled app for Slack makes it easy for teams to manage schedules, stay on top of adherence, and automate customer issues resolution with AI — all without ever leaving Slack.Key benefits:
- Agent Copilot: Get AI-powered guidance to quickly resolve cases, ask clarifying questions, and surface relevant knowledge.
- Schedule visibility: Instantly see who’s online, on break, or in a meeting to streamline coordination.
- Adherence alerts: Get notified when agents are off track from their schedules to ensure operational efficiency.
- Schedule change notifications: Receive instant alerts for shift updates, time-off approvals, and staffing adjustments.
- Shift swaps: Facilitate shift swaps seamlessly, keeping the team updated in real time.About Assembled
Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to help companies scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, automate high-quality customer experiences, and gain comprehensive visibility into performance — whether they’re in-house, outsourced, or AI agents. In enabling support teams to be at the right place at the right time with the right answer, Assembled is the engine that makes the entire support ecosystem more efficient and productive.Note: When using the Assembled app integration in Slack, you may interact with Assembled's AI-powered features depending on your domain settings. AI can make mistakes, so always check outputs for accuracy.
- Agent Copilot: Get AI-powered guidance to quickly resolve cases, ask clarifying questions, and surface relevant knowledge.
- Schedule visibility: Instantly see who’s online, on break, or in a meeting to streamline coordination.
- Adherence alerts: Get notified when agents are off track from their schedules to ensure operational efficiency.
- Schedule change notifications: Receive instant alerts for shift updates, time-off approvals, and staffing adjustments.
- Shift swaps: Facilitate shift swaps seamlessly, keeping the team updated in real time.About Assembled
Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to help companies scale exceptional customer support. Leading brands use Assembled to optimize omnichannel staffing, automate high-quality customer experiences, and gain comprehensive visibility into performance — whether they’re in-house, outsourced, or AI agents. In enabling support teams to be at the right place at the right time with the right answer, Assembled is the engine that makes the entire support ecosystem more efficient and productive.Note: When using the Assembled app integration in Slack, you may interact with Assembled's AI-powered features depending on your domain settings. AI can make mistakes, so always check outputs for accuracy.
Assembled will be able to view:
Assembled will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Assembled
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Data will not be stored for more than the amount of time specified in our Terms of Service, Privacy Policy, customer contracts, or other binding agreements.
Data archiving and removal policy
By default, a customer’s data is stored indefinitely. Upon customer request, the data may be deleted up to 1 month after the request, at the latest, with the exception of data that is required to establish proof of a right or a contract, which will be stored for the duration provided by enforceable law. Once deleted, a user’s data cannot be restored.
Data storage policy
Assembled’s data is encrypted at rest using AES-256.
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
OpenAI GPT-4 (via ChatGPT Enterprise)
LLM retention settings
OpenAI retains API data for up to 30 days for abuse and misuse monitoring, but does not use the data for training or improvement of models. We do not store or log user prompts or responses beyond what is required for operational performance.
LLM data tenancy policy
Each customer’s data is isolated and processed separately. As a ChatGPT Enterprise customer, our queries are not used to train OpenAI models. All API usage is tenant-specific and not shared across customers.
LLM data residency policy
As of now, OpenAI processes and stores data in the United States. (Note: OpenAI does not currently support custom regional data residency, but this may change—double-check with OpenAI if data residency is a contractual requirement.)
Certifications & compliance
GDPR commitment
Data deletion request procedure
Upon request, we run automated scripts that delete the user’s data. Users should contact support@assembledhq.com to initiate this process.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2025-02-12
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Okta
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@assembledhq.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
no
Uses token rotation
no