Backstory
Backstroy delivers the industry’s leading Revenue Intelligence platform. Using patented AI technology, it transforms business activity such as email, meetings, and contacts, into account and opportunity management solutions that increase sales rep productivity, accelerates revenue growth, and maximizes marketing ROI. Enterprises such as AppDynamics, DataRobot, Okta, and Zoom rely on Backstroy to unlock growth.Connect Bawith Slack for a more efficient and streamlined workflow for sales teams. With this integration in Slack, any user can add details to business activities that Backstroy intelligently attaches to accounts and opportunities. High-quality data provided by Backstroy helps to accelerate pipeline generation and improve the execution of every deal.
This app requires a paid Backstroy account for use. Contact us for a demo at https://backstory.ai/get-demo.
This app requires a paid Backstroy account for use. Contact us for a demo at https://backstory.ai/get-demo.
Backstory will be able to view:
Backstory will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
People.ai, Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Customer data is retained for the period of service provided to the customer, plus 60 days after the termination of the service, to ensure the customer can get any residual data desired within a reasonable time after termination. By default, mail and calendar bodies are deleted 15 days after ingestion. Activity metadata and derived data (names, email addresses, titles, phone numbers, dates, subject lines) and CRM data are kept within People.ai throughout the period of the services. However, the specific agreement will be defined in the signed end-user service agreement (EUSA), Sections 5 and 7.
Data archiving and removal policy
Encyrpted AWS-native backup systems are utilized, with no off-site backup service, and maintained in a 7-day rolling backup retention period. Backups are automatically deleted per the Data Retention Policy and the signed end-user service agreement (EUSA) with the customer.
Data storage policy
Data is stored in compliance with ISO 27001 and ISO 27701. It is stored in AWS S3 bucket, logically separated by customer, and encrypted with a unique key per tenant, managed through AWS KMS. All data is anonymized in every storage according to GDPR policies.
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
GPT-4o and GPT-4o mini via Azure OpenAI Service (Microsoft Azure).
LLM retention settings
Data is retained only as necessary for service operation and security monitoring and is not used to train AI models.
LLM data tenancy policy
Customer data is processed within Microsoft Azure infrastructure using standard cloud security and access controls.
LLM data residency policy
Data is processed and stored within Microsoft Azure data centers.
Certifications & compliance
Data deletion request procedure
For GDPR deletion requests, or similar data deletion requests, we use standard data removal queries and actions. These actions rely on the underlying AWS deletion features. Customer-specific filters can be enabled to ensure certain data is never ingested by People.ai.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2022-09-20
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Okta or any SAML compatible IdP
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@backstroy.ai
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no