Jitbit Helpdesk
Jitbit Helpdesk's two-way Slack bot connects your Slack workspace to your helpdesk.For your team: DM the bot to create tickets (a proper form with category and priority), list your open tickets, and get technician replies right in Slack - answer them from the message thread or the Reply button. The App Home tab shows your open tickets at a glance.For your support technicians: subscribe any channel to new-ticket cards with Take it / Reply / Close buttons. Cards update in place as tickets change, every public comment lands in the card's thread, and replying in that thread posts the comment back to the ticket. Pasted ticket links unfurl into rich previews.Anyone can turn any Slack message into a ticket via the message menu, the /jitbit command, or the global shortcut.Requires a Jitbit Helpdesk account. Install and connect from your helpdesk's Administration - Integrations - Slack page.
Jitbit Helpdesk will be able to view:
Jitbit Helpdesk will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Jitbit LP
Company headquarters location
United Kingdom
Terms of service
Privacy & data governance
Data retention policy
Your data is kept until your subscription is active. If your subscription expires all your data will be automatically removed within a month. You can also request us to manually delete all your data at any time.
Data archiving and removal policy
We do not archive your data. All data is removed automatically on subscription expiration or via a support request
Data storage policy
All data is stored in accordance with GDPR and HIPAA. Your data never leaves our secure servers and there are no subcontractors besides Amazon - our hosting provider.
Data center location(s)
United States
Data hosting details
Cloud-hosted on AWS or on-premise hosted on customer's servers
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
no
Certifications & compliance
GDPR commitment
Data deletion request procedure
We delete data no questions asked. Just send your request to support@jitbit.com
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2020-12-01
Executive summary is available to potential customers upon request
no
Supports Single Sign On (SSO) with the following providers
Okta, OneLogin, Google, Azure - any that supports SAML
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
support@jitbit.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no