Fulfil

Description Features Permissions Security & Compliance

Fulfil brings your ERP into Slack. Connect your Fulfil account to receive real-time notifications and alerts in the channels and direct messages your team already uses, and to work with your operations data without leaving Slack. Using Slack's AI assistant, ask Fulfil questions in plain language — check order status, inventory levels, shipments, purchase orders, and more — and take action right from the conversation. Every request runs securely as the matching Fulfil user (mapped by email), so people only see and do what their Fulfil permissions allow. Ideal for operations, fulfillment, purchasing, and support teams who want answers and updates from Fulfil where the conversation is already happening. Note: AI has the potential to generate inaccurate responses.

Fulfil will be able to view:

Fulfil will be able to do:

Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General

Privacy & data governance

Data retention policy

Fulfil will retain Customer Data in accordance with its Data Deletion Policy, Backup Policy, and contractual commitments. Customer Data is retained for the life of the account and, upon request, for up to 30 days after termination of services to allow the customer to retrieve their data; data required to establish proof of a right or contract is retained for the duration required by applicable law.

Data archiving and removal policy

Fulfil will remove (archive and delete) Customer Data in accordance with its Data Deletion Policy and Backup Policy. On request, Fulfil hard-deletes Customer Data from currently-running production systems within 30 days. Fulfil deletes data within 30 days after the contract ends, except data legally required to be retained.

Data storage policy

Fulfil will store Customer Data in accordance with its Data Classification, Cryptography, and Backup Policies. Customer Data is stored in Google Cloud Platform as the primary system, with AWS S3 used for backups and as a disaster-recovery cold site; full database backups run daily. All Customer Data is encrypted at rest and in transit over public networks per the Cryptography Policy.

Data center location(s)

United States

Data hosting details

Data is stored in a postgres database that is encrypted at rest

Data hosting company

GCP, AWS

App/service has sub-processors

yes

Guidelines for sub-processors

https://fulfil.io

App/service uses large language models (LLM)

yes

LLM model(s) used

Google Gemini (Gemini Flash family), through the Google Gemini API. We use it only to read the data from receipt files (PDF or image) that users upload.

LLM retention settings

We do not keep prompts or model output at the LLM provider. Google keeps API requests for a limited time only to detect abuse, under its paid-service terms, and then deletes them. Google does not use them for training.

LLM data tenancy policy

Fulfil sends a receipt file to Gemini API only when a user uploads it. Each request is stateless and has the data of one customer workspace only. We do not share data between customers. We don't use customer or Slack data to train or fine-tune models.

LLM data residency policy

Fulfil runs on Google Cloud in the United States. Receipt data and extracted results are stored in the Fulfil database of the customer workspace. Gemini API requests are processed on Google infrastructure.

Certifications & compliance

Security