Cortex
Cortex is the Engineering Operations Platform that enables organizations to continuously improve their operational maturity and reduce developer friction. With centralized visibility, clear ownership, automated Scorecards, and golden paths, we help engineering organizations operate as one.Our customers – from startups to Fortune 100 enterprises – create a culture of engineering excellence, reducing incidents by 30% and improving MTTR by 50%, all while making it easier for developers to focus on building.With the Cortex AI assistant, you get instant access to the data you need, without needing to open Cortex and search for it. Ask questions in plain language to look up entity ownership, on-call schedules, deployment history, runbooks, Scorecard scores, and more without ever leaving Slack. We will also notify Cortex users about about upcoming Initiatives and changes in entity quality over time.With the Slack app, Cortex users can also use slash commands to query information about their entities. The Cortex AI assistant is currently in public beta. If you encounter any issues or have any questions, please reach out to the Cortex support team by emailing [help@cortex.io](mailto:help@cortex.io) or contact your customer success manager.
Cortex will be able to view:
Cortex will be able to do:
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General
Developer
Cortex Applications Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Cortex will remove data if requested, otherwise we'll retain data indefinitely.
Data archiving and removal policy
Cortex will remove data, such as Slack channel mapping for a service or AI assistant conversation, if requested, otherwise we'll retain data indefinitely.
Cortex deletes the Slack access token when the integration is removed.
Data storage policy
Cortex stores:
- Encrypted access token after Slack is configured by a user
- Slack identity mappings for users based on their Cortex email
- Slack channel names when they are registered with a Cortex service in the YAML file. More info on how this works can be found in our Slack docs: https://docs.cortex.io/docs/reference/integrations/slack#catalog-descriptor
- Conversation history with the AI assistant. This is displayed in the history pane of the AI assistant in the application but is not used to train the AI assistant. Each assistant thread belons to a user and the conversation history can only be accessed by that specific user.
Cortex fetches the list of all channels but does not store this information anywhere.
Data center location(s)
United States
Data hosting details
Cloud hosted on Google Cloud platform
Data hosting company
Google
App/service has sub-processors
no
App/service uses large language models (LLM)
no
Certifications & compliance
Data deletion request procedure
Cortex is the processor of the personal data and as such, provides notice to the controller customer that a request or redirects the customer to the controller to process their request.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2025-02-24
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Google, Okta, Azure
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
no
Contact for security issues
support@getcortexapp.com
Has a vulnerability disclosure program
no
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Our tool has various integrations, all listed on this page: https://www.getcortexapp.com/integrations
Uses token rotation
no