unitQ

Description Permissions Security & Compliance

unitQ helps teams drive product innovation, streamline issue resolution, and elevate customer experience with AI-powered insights from user feedback.The unitQ integration for Slack helps your team stay ahead of user issues with real-time alerts directly in Slack. Instantly identify new or trending problems as unitQ's advanced AI detects patterns in user feedback, sending timely notifications straight to the right team members for immediate action. unitQ automatically sends detailed messages directly to Slack channels whenever an alert is triggered or a new feedback category is discovered, keeping your team informed and ready to respond. This integration for Slack allows your team to quickly trigger AI-driven root cause analysis and generate clear, actionable steps. Respond faster, resolve issues more efficiently, and enhance customer satisfaction seamlessly.Disclaimer: The unitQ app monitors user feedback to send notifications directly to your Slack workspace, leverages Large Language Models (LLMs) to summarize insights within our platform, which may occasionally produce inaccurate outputs. unitQ does not use Slack data to train its LLM.

Permissions

unitQ will be able to view:

unitQ will be able to do:

Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General

Privacy & data governance

Data retention policy

Customer data will be retained strictly in accordance with the terms outlined in individual customer agreements and applicable regulations. We do not store or process any personally identifiable information (PII) or confidential information (CI).

Data archiving and removal policy

Upon termination of service or customer request, we will securely return all customer data to the customer and permanently delete any remaining copies, adhering strictly to our Data Processing Agreement (DPA) and applicable law.

Data storage policy

Customer data is stored securely, strictly in alignment with our DPA. We implement comprehensive measures ensuring that no personally identifiable information (PII) or confidential information (CI) is stored or processed inadvertently.

Data center location(s)

United States

Data hosting details

All data is anonymized, stripped of any personally identifiable elements, and securely stored using industry-standard encryption (AES-256) at rest and in transit through our trusted cloud providers.

Data hosting company

Amazon Web Services (AWS), Google Cloud Platform (GCP)

App/service has sub-processors

yes

Guidelines for sub-processors

https://www.unitq.com/security/

App/service uses large language models (LLM)

yes

LLM model(s) used

Primary: GPT-4o Mini (OpenAI) , Backup: Gemini Flash 2.0 (Google)

LLM retention settings

Our LLM models are configured not to retain any customer input data or responses beyond the immediate session necessary for processing. No customer data is stored or logged after response generation, ensuring privacy and compliance.

LLM data tenancy policy

Our LLM models operate under a strict multi-tenant architecture, ensuring isolation between customer environments. Each customer's queries are processed independently and securely, preventing data leakage across tenants.

LLM data residency policy

All data processed by our LLM models is stored and managed exclusively in the United States, within secure infrastructure hosted by AWS and Google Cloud Platform (GCP).

Certifications & compliance

Security