Centro
Centro connects Salesforce and Slack without code. Sales, service, and RevOps teams use Centro to keep every conversation tied to a Salesforce record, whether it happens in a channel, a DM, or with an external partner over Slack Connect.:speech_balloon: What Centro does in Slack::clipboard: Create Salesforce Cases from any message. Turn a channel message or DM into a Case in two clicks. Fields map automatically, and the thread stays linked to the record.
:handshake: Work with partners over Slack Connect. Centro runs on a shared Salesforce connection. External partners and customers in Slack Connect channels can submit forms, log cases, and see record updates without a Salesforce license.
:mega: Broadcasts. Send targeted messages from Salesforce to hundreds of channels or users at once. Build audiences from your conversations, trigger sends from Flow, and track delivery and engagement.
:broom: Keep deals updated from Slack. Centro sends triggered notifications when records need attention. Reps update the opportunity in the same thread, no tab switch.
:globe_with_meridians: Experience Cloud. Embed live Slack conversations in your Experience Cloud portals. Community users and internal teams work from the same thread, in sync.
:bulb: Ask questions, get grounded answers. Centro answers questions in Slack using your Salesforce data, with citations back to the source record. AI-generated answers can be inaccurate or incomplete. Centro cites source records so you can verify, and no action is taken without your approval.
:art: White-label ready. Apply your own name and logo so every message, form, and notification carries your brand, not ours.:zap: What Centro does in Salesforce:Discover, organize, and engage Slack channels from any record page.
Embed live Slack conversations inside Salesforce with Live Links.
Automate channel creation, membership, and messaging with Salesforce Flow. No Apex required.:lock: Built for teams that care about governance:SOC 2 attested. Centro processes data between platforms and does not store your record data.
Admin controls for who can create records, send broadcasts, and manage channels.
One horizontal app to manage instead of a stack of point integrations.Centro is 100% focused on the Salesforce and Slack platforms. Install from the Slack Marketplace or Salesforce AppExchange and start a free trial.Keep everything Centro-lized. :white_check_mark:
:handshake: Work with partners over Slack Connect. Centro runs on a shared Salesforce connection. External partners and customers in Slack Connect channels can submit forms, log cases, and see record updates without a Salesforce license.
:mega: Broadcasts. Send targeted messages from Salesforce to hundreds of channels or users at once. Build audiences from your conversations, trigger sends from Flow, and track delivery and engagement.
:broom: Keep deals updated from Slack. Centro sends triggered notifications when records need attention. Reps update the opportunity in the same thread, no tab switch.
:globe_with_meridians: Experience Cloud. Embed live Slack conversations in your Experience Cloud portals. Community users and internal teams work from the same thread, in sync.
:bulb: Ask questions, get grounded answers. Centro answers questions in Slack using your Salesforce data, with citations back to the source record. AI-generated answers can be inaccurate or incomplete. Centro cites source records so you can verify, and no action is taken without your approval.
:art: White-label ready. Apply your own name and logo so every message, form, and notification carries your brand, not ours.:zap: What Centro does in Salesforce:Discover, organize, and engage Slack channels from any record page.
Embed live Slack conversations inside Salesforce with Live Links.
Automate channel creation, membership, and messaging with Salesforce Flow. No Apex required.:lock: Built for teams that care about governance:SOC 2 attested. Centro processes data between platforms and does not store your record data.
Admin controls for who can create records, send broadcasts, and manage channels.
One horizontal app to manage instead of a stack of point integrations.Centro is 100% focused on the Salesforce and Slack platforms. Install from the Slack Marketplace or Salesforce AppExchange and start a free trial.Keep everything Centro-lized. :white_check_mark:
Centro will be able to view:
Centro will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Centro LLC
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Data processes in cloud, Centro is not a data controller
Data archiving and removal policy
Data processes in cloud, Centro is not a data controller
Data storage policy
Data processes in cloud, Centro is not a data controller
Data hosting details
Data processes in cloud, Centro is not a data controller
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
OpenAI API
LLM retention settings
No data retention for training. 30 days of log data
LLM data tenancy policy
Customer data is processed per-request and is not pooled or shared across customers. Each request to the LLM contains only the data needed to answer that specific request, scoped to the requesting user's Salesforce permissions. Customer data is not used t
LLM data residency policy
LLM processing occurs in the United States via the OpenAI API. Centro's infrastructure is hosted in the United States. Data is not processed in other regions. There are opt-in options for EU, please contact security@centro.rocks
Certifications & compliance
SOC attestation
Data deletion request procedure
Submit request to privacy@centro.rocks. We do not retain customer data on systems that are within our control (i.e. Slack and Salesforce). Our service processes data between platforms and is not a data controller.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2026-03-27
Executive summary is available to potential customers upon request
yes
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
privacy@centro.rocks
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Gmail and Salesforce as optional services
Uses token rotation
no