Better Stack
betterstack.com alerts the right person on your team when your website goes down, then helps you find the cause with a Slack-native AI SRE agent. It combines the most reliable uptime and infrastructure monitoring with built-in incident management, error tracking, and public status pages.With the Better Stack integration for Slack you can:
• Receive the fastest downtime alerts that include a cause, screenshot, and error logs
• Catch exceptions with Sentry-compatible error tracking and resolve them right in Slack
• Investigate incidents with an AI SRE agent that finds the root cause across your logs, metrics, and traces
• Look up the current on-call contact and receive updates
• Trigger incidents for critical events like when the ‘Order’ button is missingIt takes only 3 minutes to set up.We don’t just tell you your site went down, we tell you why
You get a screenshot and error logs with every incident alert to help you identify what went wrong and resolve it quickly. A detailed event timeline lets you know exactly what happened, collaborate on the solution, and prepare post-mortems.Catch exceptions before they turn into incidents
Better Stack is Sentry-compatible, so you keep your existing SDK and start tracking errors in minutes. Get a Slack alert with the full stack trace the moment something breaks, then resolve it in the thread or hand it to our agent.Resolve incidents with an AI SRE agent, right in Slack
Tag Better Stack in Slack and our agent investigates across your logs, metrics, traces, and errors. It correlates recent deployments and metric changes to find the root cause, and can even open a pull request with a fix. It always asks for your approval first.Easy on-call duty scheduling
Set up on-call rotations, request cover or add overrides in a click, and escalate the incident to other colleagues when there's no reply.Share your uptime with a status page
Communicate the status of your services and build confidence in your product with beautiful status pages.Support
FAQ: https://betterstack.com/docs/uptime/frequently-asked-questions/
Email: hello@betterstack.com
• Receive the fastest downtime alerts that include a cause, screenshot, and error logs
• Catch exceptions with Sentry-compatible error tracking and resolve them right in Slack
• Investigate incidents with an AI SRE agent that finds the root cause across your logs, metrics, and traces
• Look up the current on-call contact and receive updates
• Trigger incidents for critical events like when the ‘Order’ button is missingIt takes only 3 minutes to set up.We don’t just tell you your site went down, we tell you why
You get a screenshot and error logs with every incident alert to help you identify what went wrong and resolve it quickly. A detailed event timeline lets you know exactly what happened, collaborate on the solution, and prepare post-mortems.Catch exceptions before they turn into incidents
Better Stack is Sentry-compatible, so you keep your existing SDK and start tracking errors in minutes. Get a Slack alert with the full stack trace the moment something breaks, then resolve it in the thread or hand it to our agent.Resolve incidents with an AI SRE agent, right in Slack
Tag Better Stack in Slack and our agent investigates across your logs, metrics, traces, and errors. It correlates recent deployments and metric changes to find the root cause, and can even open a pull request with a fix. It always asks for your approval first.Easy on-call duty scheduling
Set up on-call rotations, request cover or add overrides in a click, and escalate the incident to other colleagues when there's no reply.Share your uptime with a status page
Communicate the status of your services and build confidence in your product with beautiful status pages.Support
FAQ: https://betterstack.com/docs/uptime/frequently-asked-questions/
Email: hello@betterstack.com
Better Stack will be able to view:
Better Stack will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Better Stack
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
5.1 Processing Requirements. Better Uptime will:
a. Process Customer Personal Data (i) only for the purpose of providing, supporting and improving Better Uptime’s services (including to provide insights and other reporting), using appropriate technical and organizational security measures; and (ii) in compliance with the instructions received from Customer. Better Uptime will not use or process the Customer Personal Data for any other purpose. Better Uptime will promptly inform Customer in writing if it cannot comply with the requirements under Sections 5-8 of this DPA, in which case Customer may terminate the Agreement or take any other reasonable action, including suspending data processing operations;
Please see our DPA to read the full data retention policy: https://betterstack.com/dpa
Data archiving and removal policy
8. Data return and deletion
The parties agree that on the termination of the data processing services or upon Customer’s reasonable request, Better Uptime shall, and shall cause any Subprocessors to, at the choice of Customer, return all the Customer Personal Data and copies of such data to Customer or securely destroy them and demonstrate to the satisfaction of Customer that it has taken such measures, unless Data Protection Requirements prevent Better Uptime from returning or destroying all or part of the Customer Personal Data disclosed. In such case, Better Uptime agrees to preserve the confidentiality of the Customer Personal Data retained by it and that it will only actively process such Customer Personal Data after such date in order to comply with applicable laws.
Please see our DPA for more information: https://betterstack.com/dpa
Data storage policy
5.5 Security. Better Uptime will:
a. Maintain appropriate organizational and technical security measures (including with respect to personnel, facilities, hardware and software, storage and networks, access controls, monitoring and logging, vulnerability and breach detection, incident response, encryption of Customer Personal Data while in transit and at rest) to protect against unauthorized or accidental access, loss, alteration, disclosure or destruction of Customer Personal Data;
b. Be responsible for the sufficiency of the security, privacy, and confidentiality safeguards of all Better Uptime personnel with respect to Customer Personal Data and liable for any failure by such Better Uptime personnel to meet the terms of this DPA;
c. Take reasonable steps to confirm that all Better Uptime personnel are protecting the security, privacy and confidentiality of Customer Personal Data consistent with the requirements of this DPA; and
d. Notify Customer of any Personal Data Breach by Better Uptime, its Subprocessors, or any other third-parties acting on Better Uptime’s behalf without undue delay of becoming aware of a Personal Data Breach.
Please see our DPA for more information: https://betterstack.com/dpa
App/service has sub-processors
no
App/service uses large language models (LLM)
no
Certifications & compliance
GDPR commitment
Data deletion request procedure
Any requests from Customer data subjects in respect of access to or the rectification, erasure, restriction, portability, blocking or deletion of Customer Personal Data that Better Uptime processes for Customer. In the event that a data subject sends such a request directly to Better Uptime, Better Uptime will promptly send such request to Customer;
Please see our DPA for more information: https://betterstack.com/dpa
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2023-01-04
Executive summary is available to potential customers upon request
no
Supports Single Sign On (SSO) with the following providers
Google, Okta, Azure
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
no
Contact for security issues
security@betterstack.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no