ServiceBot (Legacy)
Freshservice, by Freshworks is a cloud-based AI enabled solution, designed to solve IT service management requirements. With the ServiceBot for Slack you can:
.
• Create incidents directly from Slack messages. Also, perform quick updates like
changing ticket properties, adding notes and replies without having to switch tabs or to open Freshservice• Resolve issues faster by allowing tickets from Freshservice to be posted to relevant channels automatically, with real-time updates.• Collaborate with other team members in the organization to deliver a refreshing user experience, right within SlackVisit https://freshservice.com to learn more.
.
• Create incidents directly from Slack messages. Also, perform quick updates like
changing ticket properties, adding notes and replies without having to switch tabs or to open Freshservice• Resolve issues faster by allowing tickets from Freshservice to be posted to relevant channels automatically, with real-time updates.• Collaborate with other team members in the organization to deliver a refreshing user experience, right within SlackVisit https://freshservice.com to learn more.
Permissions
ServiceBot (Legacy) will be able to view:
ServiceBot (Legacy) will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Privacy & data governance
Certifications & compliance
Security
Uses token rotation
no