Data retention policy
Data is retained in a valid state as long as the app remains installed in a Slack Workspace. When the app is uninstalled, we soft delete the record and it remains archived within our database.
Data archiving and removal policy
Data storage policy
All sensitive data (i.e. access tokens) remain encrypted at rest. No personally identifiable information is stored within our database and information is referenced and indexed using generated IDs such as Slack's user ID, team ID and Zendesk's account ID.
Data center location(s)
United States
Data hosting details
Cloud Hosted
App/service has sub-processors
yes
Guidelines for sub-processors