Userlike allows you to chat with your customers via your website and popular mobile messaging apps.Together with Userlike’s chatbot Chat Butler (https://www.youtube.com/watch?v=N8mz4oD6-DU) , this Slack integration relieves your chat team from the need to always be online. Chat Butler welcomes your web visitors when none of your Support agents are online. He collects your visitor’s question and contact details while notifying your team about the chat through Slack. Chat Butler then forwards the chat to whoever responds to this call.This integration also posts updates in your designated Slack channel about other chat related activities, like when a chat is started, when you receive an offline message, or when you receive a service rating and feedback.Start your free trial (https://www.userlike.com/register) and claim your own Userlike account. Any questions about this integration? Just email email@example.com or start a chat on our site (https://www.userlike.com/) .
This app was made by Slack.
This app was made by a member of the Slack team to help connect Slack with a third-party service; these apps may not be tested, documented, or supported by Slack in the way we support our core offerings, like Slack Enterprise Grid and Slack for Teams. You may provide feedback about these apps at firstname.lastname@example.org.
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
Customers can choose their retention settings directly through their workspace. The default retention setting for Customer Data is to keep everything for as long as the workspace exists.
Data archiving and removal policy
Upon customer deletion, Slack deletes customer data from our production environments within 24 hours and backups are deleted within 14 days.
Data storage policy
Customer Data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up nightly. The Operations team is alerted in case of a failure with this system. Backups are fully tested at least every 90 days to confirm that our processes and tools work as expected.
Data center location(s)
United States, France, Japan, Australia, Canada, UK
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports Single Sign On (SSO) with the following providers
Supports Security Assertion Markup Language (SAML)