Our Commitment to You and the Protection of Your Data
We’re committed to partnering with Slack customers and users to help them understand and prepare for the General Data Protection Regulation (GDPR). The GDPR is the most comprehensive EU data privacy law in decades, and will go into effect on May 25, 2018.
Besides strengthening and standardizing user data privacy across the EU nations, it will require new or additional obligations on all organizations that handle EU citizens’ personal data, regardless of where the organizations themselves are located. On this page, we’ll explain our methods and plans to achieve GDPR compliance, both for ourselves and for our customers.
- Preparing for the GDPR
- Security Infrastructure Standards and Certifications
- International Data Transfers
- Data Portability Solutions and Management Tools
- Stay Updated
Preparing for the GDPR
The GDPR’s updated requirements are significant and our global team is working diligently to bring Slack’s product offerings and contractual commitments in line so customers can prepare themselves before May 25, 2018. Measures to achieve this include:
- Continuing to invest in our security infrastructure
- Making sure we have the appropriate contractual terms in place
- Ensuring we can continue to support international data transfers by maintaining our Privacy Shield self-certifications, and by executing Standard Contractual Clauses through our updated Data Processing Addendum
- Product offerings that include new tools for data portability and data management
We’ll also continue to monitor the guidance around GDPR compliance from privacy-related regulatory bodies, and will adjust our plans accordingly if it changes. We’ll provide you with regular updates along the way so that you’re always current.
Our Security Infrastructure and Certifications
Protecting our customers’ information and their users’ privacy is extremely important to us. As a cloud-based company entrusted with some of our customers’ most valuable data, we’ve set high standards for security. We’ve received several security certifications from the American Institute of Certified Public Accountants such as SOC 2 and SOC 3. The International Federation of Accountants also issued our ISAE 3000, a standard for assurance over non-financial information. Slack has received internationally recognized security certifications for ISO 27001 (information security management system) and ISO 27018 (for protecting personal data in the cloud).
Slack has invested heavily in building a robust security team, one that can handle a variety of issues — everything from threat detection to building new tools. In accordance with GDPR requirements around security incident notifications, Slack will continue to meet its obligations and offer contractual assurances.
If you’d like to learn more about Slack’s security policies and procedures, please see our security page. It provides detailed information on how we approach security, and includes a white paper on how Slack ensures user data security in particular.
International Data Transfers: Privacy Shield and Contractual Terms
To comply with E.U. data protection laws around international data transfer mechanisms, we self-certify under the E.U.-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield. These frameworks were developed to establish a way for companies to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States.
In addition, we offer European Union Model Clauses, also known as Standard Contractual Clauses, to meet adequacy and security requirements for our customers who operate in the E.U.
Data Portability Solutions and Data Management Tools
Customers have requested tools to help them comply with the GDPR. And we’re happy to say that we’ve built those tools.
Compliance-related tools include the following:
- Import and export tools. Businesses and organizations may access, import, and export all their Customer Data, including private channels and direct messages.
- Profile deletion tool. Help customers respond to user requests to delete personal information, such as names and email addresses, from a Slack account.
- Workspace settings center. See your team’s plan and settings, or contact an admin who controls the workspace.
Fulfilling our privacy and data security commitments is important to us. So we’re glad to help you prepare for all the changes the GDPR brings. This page will be revised to reflect GDPR-related information as it becomes available. If you have any questions about how Slack can help you with compliance, we hope you’ll reach out to us.
- Guide to Slack Data Exports
- Slack’s User Terms
- Slack's Data Processing Addendum
- “Slack’s Approach to Security” whitepaper [PDF]
- Slack’s security page
- Slack and SOC compliance [PDF]
- E.U.-U.S. and Swiss-U.S. Privacy Shield
- Full text of the GDPR