Man sitting at desk with laptop, closing deals with his team while collaborating in Slack.

The hub for your sales management process

From research to pitch decks to contracts, Slack is where sales happens.

Learn how sales teams use Slack for:

COMMUNICATION

Have clearer conversations

Slack is where everyone, from the CEO to the new AE, comes together to move deals forward. Conversations happen in channels — organized by topic, territory, etc. — so the full context of a deal can be easily seen by everyone.

A sample conversation in Slack
lead-gen
Noelle Kelly2:33 PMHi @Zoe! I recently received 150+ leads, is this a glitch? Seems like way too many.
Zoe Maxwell2:36 PMNo glitch, the recent outreach campaign blew up on Monday.
💥3📈5
Jeremy Stevens2:37 PM💰 TeaThyme - Closed Won! 💰
• ACV is $74,000
• TeaThyme is Australia’s number one tea supplier
• Full credit for this upgrade goes to @Zoe who did all the heavy lifting
🎉9👍2💖1
Suggested channels
What are channels:

Channels are where you can share files and messages with your teams. They can be created for every project, topic, department, or whatever makes sense for your company.

for communication:
  • accounts-teathyme

    A place to share customer information and ask questions

  • announcements-sales-team

    Make department-wide announcements and post helpful resources

  • Q3-goals

    Share sales goals and track progress to keep everyone motivated and aligned

Suggested channels
What are channels:

Channels are where you can share files and messages with your teams. They can be created for every project, topic, department, or whatever makes sense for your company.

for communication:
  • accounts-teathyme

    A place to share customer information and ask questions

  • announcements-sales-team

    Coordinate pipeline and collaborate on job descriptions.

  • Q3-goals

    Share sales goals and track progress to keep everyone motivated and aligned

21%

Faster response time to sales leads

“The sales team is very busy and traveling all the time, and Slack is super user-friendly, especially on mobile. Just being able to quickly access documents and communicate with one another is really cutting down on the time it takes to follow up with leads and put together a proposal.”

Excerpted from IDC research, sponsored by Slack

Read report

AUTOMATION

Streamline your sales cycle

Simplify sales by bringing the tools your team uses every day into Slack.

A sample conversation in Slack
accounts-fogcity
Zoe Maxwell10:53 AMFogCity CEO just confirmed tomorrow at 3pm works for coffee.
☕️3
SalesforceBOT
FogCity Account
Account Owner: Jill Null
Annual Revenue: $5,000,000
Industry: Retail
Website: fogcity.com
Type: Customer - Won
Noelle Kelly11:04 AMThanks! I see Mike is the AE, I’ll reach out to get more info.
  • See CRM details on the fly

    Share important account details and respond to inbound leads faster with real-time updates and reminders that won’t get lost in inboxes.

  • Turn customer feedback into action

    Resolve issues faster by bringing customer health data like NPS scores and renewal history into Slack, or responding to customers in real-time.

  • Unlock pipeline visibility and accuracy

    The latest numbers are just a few keystrokes away, so you can discuss critical deal flow as a team any time.

TEAM-BUILDING

Celebrate wins together

Give successes the attention they deserve: Celebrate together as a team, no matter which office you’re in. Slack lets you express congratulations with an emoji rather than a reply-all email.

A sample conversation in Slack
hello-new-hires
Noelle Kelly9:54 AMHey everyone! Please give a big hello to Rose Cahill. She starts today as our newest AE in Enterprise Sales.
👋10🎉4🙌2
Rose Cahill10:47 AMHi there 👋 Thanks for the welcome! Looking fwd to catching up with some of you 1-on-1 later this week.
👍7☕️2
Suggested channels
What are channels:

Channels are where you can share files and messages with your teams. They can be created for every project, topic, department, or whatever makes sense for your company.

for team-building:
  • deal-of-the-week

    Congratulate a sales super-star by showcasing their deal

  • sales-wins

    Share exciting new accounts, or upgrades, with the whole company

  • hello-new-hires

    Welcome new hires and introduce them to the team

Suggested channels
What are channels:

Channels are where you can share files and messages with your teams. They can be created for every project, topic, department, or whatever makes sense for your company.

for team-building:
  • deal-of-the-week

    Congratulate a sales super-star by showcasing their deal

  • sales-wins

    Share exciting new accounts, or upgrades, with the whole company

  • hello-new-hires

    Welcome new hires and introduce them to the team

25%

Increase in potential deals won per year

“The sales team has been able to increase its productivity more than the other teams. I’d say 20% higher productivity.”

Lee Jones

Employer Branding & Social Media, Trivago

Read story

HANDOFFS

Smoother handoffs, happier customers

You’ve done it. You closed the deal. Congrats! Now make sure your customer receives the care they need. In Slack, information is organized and accessible. So new reps can be seamlessly onboarded, and nothing gets lost in the shuffle.

A sample conversation in Slack
sales-to-cs-handoffs
Zoe Maxwell1:52 PMThe TeaThyme deal has officially closed! 👏 Now we’re ready to transition the relationship to customer success. @Jane and I met to discuss handoff. Here’s our game plan for next week’s roll-out meeting

• I will cover the agenda and kick things off
@Jane will do a quick walkthrough of the roll-out plan
• We’ll open the floor for questions and wrap up w/ next steps
👏10🎉14
Suggested channels
What are channels:

Channels are where you can share files and messages with your teams. They can be created for every project, topic, department, or whatever makes sense for your company.

for handoffs:
  • sales-to-cs-handoffs

    Coordinate the logistics of handoffs, like timing or contracts

  • upgrade-requests

    Track customers’ billing and plan changes, and follow their implementation

  • feature-requests

    Pass along customer feedback or requests to Engineering and other teams

Suggested channels
What are channels:

Channels are where you can share files and messages with your teams. They can be created for every project, topic, department, or whatever makes sense for your company.

for handoffs:
  • sales-to-cs-handoffs

    Coordinate the logistics of handoffs, like timing or contracts

  • upgrade-requests

    Track customers’ billing and plan changes, and follow their implementation

  • feature-requests

    Pass along customer feedback or requests to Engineering and other teams

13%

Overall shorter sales cycle

“Slack has helped promote information sharing across our sales verticals, as well as generally increase access to knowledge across our business.”

Excerpted from IDC research, sponsored by Slack

Read report

More for sales teams