Guru
Guru unifies your organization’s collective knowledge, verifies its accuracy, and empowers your team with that knowledge everywhere they work - including Slack.The Guru Slack integration allows you to capture knowledge as its being exchanged in Slack. This new content is then automatically consolidated with the rest of your collective knowledge, making it reusable and easy to search in Guru’s browser extension in any web based app like Salesforce, Zendesk, and G Suite apps. With Guru, you can also search and surface all of your team’s knowledge directly in Slack using Guru’s Answer With Card Action, keeping your conversations moving without having to switch context to get what you need to be productive.Common Uses for Guru:• Enterprise-Wide Knowledge Management Solution
• Support Knowledge Base - provide accurate product FAQ’s, Troubleshooting Guides, & How To’s right at your support agent’s fingertips
• Sales & Customer Success Enablement - provide your team with accurate playbook information; including messaging & positioning, case studies, objection handling, competitive intel, product FAQ’s, etc directly in your rep’s workflow.For more information, contact Guru.Please note: There is no associated fee for Guru's integration to Slack, but will require a user-based Guru subscription license. If interested in trialing before you subscribe, please kick-off our 14-day free trial here (https://go.getguru.com/slack-guru-trial-request).
• Support Knowledge Base - provide accurate product FAQ’s, Troubleshooting Guides, & How To’s right at your support agent’s fingertips
• Sales & Customer Success Enablement - provide your team with accurate playbook information; including messaging & positioning, case studies, objection handling, competitive intel, product FAQ’s, etc directly in your rep’s workflow.For more information, contact Guru.Please note: There is no associated fee for Guru's integration to Slack, but will require a user-based Guru subscription license. If interested in trialing before you subscribe, please kick-off our 14-day free trial here (https://go.getguru.com/slack-guru-trial-request).
Guru will be able to view:
Guru will be able to do:
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General
Developer
Guru Technologies
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Customer content is deleted 30 days following a trial expiration or contract termination
Data archiving and removal policy
Guru Policy 4.0--Data Classification/Handling/Transmission
1.0 Classifying and Labeling Data
Guru shall implement a data classification and labeling structure that helps staff store, retain and handle data appropriately.
2.0 Understanding Where Data Resides
Guru shall assign a criticality rating to its systems based on the classification and volume of data they store or process. This rating establishes the need for minimum security safeguards.
3.0 Safeguarding Data
All Guru personnel shall be expected to exercise responsible protection of data (transmission, storage, handling) based on its classification. Policies, procedures and user training shall be made available to assist personnel in these practices.
4.0 Maintaining/Retaining Data
Guru shall develop and maintain a standard that addresses data types and their required retention periods. The standard will include minimum requirements for data destruction/deletion (paper media and electronic). As a practice, Guru must not retain data any longer than its reasonable business value or legal obligations.
Data storage policy
Guru Policy 4.0--Data Classification/Handling/Transmission
1.0 Classifying and Labeling Data
Guru shall implement a data classification and labeling structure that helps staff store, retain and handle data appropriately.
2.0 Understanding Where Data Resides
Guru shall assign a criticality rating to its systems based on the classification and volume of data they store or process. This rating establishes the need for minimum security safeguards.
3.0 Safeguarding Data
All Guru personnel shall be expected to exercise responsible protection of data (transmission, storage, handling) based on its classification. Policies, procedures and user training shall be made available to assist personnel in these practices.
4.0 Maintaining/Retaining Data
Guru shall develop and maintain a standard that addresses data types and their required retention periods. The standard will include minimum requirements for data destruction/deletion (paper media and electronic). As a practice, Guru must not retain data any longer than its reasonable business value or legal obligations.
Data center location(s)
United States
Data hosting details
The Guru service leverages Amazon Web Services virtual hosts and containers
Data hosting company
Amazon Web Services
App/service has sub-processors
Yes
Guidelines for sub-processors
Certifications & compliance
SOC attestation
Privacy Shield notice
GDPR commitment
Data deletion request procedure
Data subjects/users of the system are able to submit requests through privacy@getguru.com. Guru engineers will target specific user information and/or content for removal and provide appropriate verification.
HIPAA compliant
No
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
7/29/2019
Executive summary is available to potential customers upon request
Yes
Supports Single Sign On (SSO) with the following providers
All SAML-based solutions, including Okta, OneLogin, Ping, Microsoft ADFS, Azure Active Directory
Supports Security Assertion Markup Language (SAML)
Yes
Has a dedicated security team
Yes
Contact for security issues
security@getguru.com
Has a vulnerability disclosure program
No
Has a bug bounty program
No
Requires third party authorization/connections
No
Third party services used by this app
Billing, analytics, data warehousing
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