Data retention policy
PagerDuty keeps personal data as long as required to provide the Online Services you have requested or registered for and comply with applicable laws.
Data archiving and removal policy
You may request that we delete your account information by sending an email to email@example.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). PagerDuty will respond to such requests within thirty (30) days or sooner if required by applicable law. When we delete account information, it will be deleted from the active database, but may remain in our archives for a limited amount of time. We will otherwise retain your information for as long as your account is active, as needed to provide you with the Online Services you have requested, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Data storage policy
Physical backups are taken once a day, every day, and logical backups once a week. We also take an incremental backup every 6 hours over the course of the day. All backup data are encrypted while in transit and stored off-site using AES 256 encryption.
App/service has sub-processors
Guidelines for sub-processors