FireHydrant
Alerting, on-call, and incident management for teams that work in SlackSound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you’ve learned from the retro. Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution. Here’s how FireHydrant works across the entire incident lifecycle: Team-based alerting and on-call scheduling
You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management. Configure alerts to Automated, unified incident response
Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack without all the context switching. Actionable learnings and analytics
Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture. What makes up the FireHydrant platform? :pager: Low-noise alerting
:spiral_calendar_pad: Simplified on-call management
:female-detective: Guided incident response
:ladder: Powerful Runbook automation
:world_map: Built-in service catalog
:mega: Customizable status pages
:handshake: 25+ Integrations
:building_construction: Fully open APIChecking the boxes? We’ve got you covered: :white_check_mark:API-first
:white_check_mark:25+ integrations with tools like PagerDuty, Slack, DataDog and more
:white_check_mark:Terraform provider
:white_check_mark: Slack-first and web UI with feature parity
:white_check_mark:Soc II compliant
:white_check_mark:Meaningful AI roadmap FireHydrant can meet you wherever you are on your reliability journey. Configure FireHydrant to work with your existing workflow or use preconfigured best practices right out of the box. Try it for free at https://app.firehydrant.io/registrations/new.
You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management. Configure alerts to Automated, unified incident response
Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack without all the context switching. Actionable learnings and analytics
Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture. What makes up the FireHydrant platform? :pager: Low-noise alerting
:spiral_calendar_pad: Simplified on-call management
:female-detective: Guided incident response
:ladder: Powerful Runbook automation
:world_map: Built-in service catalog
:mega: Customizable status pages
:handshake: 25+ Integrations
:building_construction: Fully open APIChecking the boxes? We’ve got you covered: :white_check_mark:API-first
:white_check_mark:25+ integrations with tools like PagerDuty, Slack, DataDog and more
:white_check_mark:Terraform provider
:white_check_mark: Slack-first and web UI with feature parity
:white_check_mark:Soc II compliant
:white_check_mark:Meaningful AI roadmap FireHydrant can meet you wherever you are on your reliability journey. Configure FireHydrant to work with your existing workflow or use preconfigured best practices right out of the box. Try it for free at https://app.firehydrant.io/registrations/new.
More ways to use FireHydrant in Slack
Automate with Workflow Builder
Workflow Builder* lets you transform everyday processes into automations, without writing a single line of code. Add third-party tools like FireHydrant to workflows to manage work and processes from Slack, and use templates to get started quickly. Learn more about automations
Templates available for FireHydrant:
*Workflow Builder is only available on paid subscriptions
Permissions
FireHydrant will be able to view:
FireHydrant will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
FireHydrant, Inc
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
By default, a customer's data is stored for the duration of his or her contract with FireHydrant. Logs and other telemetry data may be retained for 60 days, and database backups may be retained for a longer period of time. The data may be deleted within one month after the contract ends, at the latest, with the exception of data that is required to establish proof of a right or a contract, which will be stored for the duration provided by enforceable law.
Data archiving and removal policy
By default, a customer's data is stored for the duration of his or her contract with FireHydrant. Logs and other telemetry data may be retained for 60 days, and database backups may be retained for a longer period of time. The data may be deleted within one month after the contract ends, at the latest, with the exception of data that is required to establish proof of a right or a contract, which will be stored for the duration provided by enforceable law.
Customers can request archival or access of data by contacting security@firehydrant.io
Data storage policy
By default, a customer's data is stored for the duration of his or her contract with FireHydrant. Logs and other telemetry data may be retained for 60 days, and database backups may be retained for a longer period of time. The data may be deleted within one month after the contract ends, at the latest, with the exception of data that is required to establish proof of a right or a contract, which will be stored for the duration provided by enforceable law.
Data center location(s)
United States
Data hosting company
Google Cloud, Amazon Web Services
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
Data deletion request procedure
By default, a customer’s data is stored for the duration of their contract with FireHydrant.
The data may be deleted within one month after the contract ends, at the latest, with the exception
of data that is required to establish proof of a right or a contract, which will be stored for the
duration provided by enforceable law.
Once deleted, a user’s data cannot be restored.
FireHydrant may provide the option for customers to delete data after their subscription ends. This
request must be made by the customer, and FireHydrant may require additional ID verification.
FireHydrant should hard delete all information from currently-running production systems within
one month of the deletion request.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2020-04-13
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Okta, OneLogin, AzureAD, Duo Security
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@firehydrant.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no
More ways to use FireHydrant in Slack
Automate with Workflow Builder
Workflow Builder* lets you transform everyday processes into automations, without writing a single line of code. Add third-party tools like FireHydrant to workflows to manage work and processes from Slack, and use templates to get started quickly. Learn more about automations
Templates available for FireHydrant:
*Workflow Builder is only available on paid subscriptions