FireHydrant
Manage your incidents from Slack Bring your incident management workflow directly into Slack — and get all the automation, customization, and integration you expect from a dev tool. Teams at Spotify, LaunchDarkly, and Stack Overflow, and more are using FireHydrant to replace siloed knowledge, enforce consistent practices, and remediate incidents faster. All of your manual work, automated.
Create your Slack channel, Zoom bridge and Jira tickets instantly
Automatically track your incident timeline (you’ll love this for your retro)
Assign teams and roles to users and on-call engineers
Trigger comms updates through status pages, email, and Slack
Page the on-call team through PagerDuty, OpsGenie, and Splunk On CallBuild for success, before and after the incident. :world_map: Built-in service catalog: Catalog your services and their owners to quickly get the right people involved. Find recent deployments and relevant resources to accelerate mitigation. And use our operational readiness checklists to help avoid incidents altogether.
:mega: Incident communications: Build trust with stakeholders and customers by making status pages, email updates, and chat notifications an integrated and predictable part of your process.
:ladder: Runbooks: Our customizable Runbooks start by automating the manual steps of incident response and transform into the guided process you set to empower everyone in your organization to fight fires on your terms.
:handshake: Integrations: We’ve got 25+ deep integrations with the tools we all love – JIRA, PagerDuty, OpsGenie, Zoom, GitHub and more.
:building_construction: Fully open API: build whatever your
Create your Slack channel, Zoom bridge and Jira tickets instantly
Automatically track your incident timeline (you’ll love this for your retro)
Assign teams and roles to users and on-call engineers
Trigger comms updates through status pages, email, and Slack
Page the on-call team through PagerDuty, OpsGenie, and Splunk On CallBuild for success, before and after the incident. :world_map: Built-in service catalog: Catalog your services and their owners to quickly get the right people involved. Find recent deployments and relevant resources to accelerate mitigation. And use our operational readiness checklists to help avoid incidents altogether.
:mega: Incident communications: Build trust with stakeholders and customers by making status pages, email updates, and chat notifications an integrated and predictable part of your process.
:ladder: Runbooks: Our customizable Runbooks start by automating the manual steps of incident response and transform into the guided process you set to empower everyone in your organization to fight fires on your terms.
:handshake: Integrations: We’ve got 25+ deep integrations with the tools we all love – JIRA, PagerDuty, OpsGenie, Zoom, GitHub and more.
:building_construction: Fully open API: build whatever your
<3 dreams up FireHydrant can meet you wherever you are on your reliability journey. Configure FireHydrant to work with your existing workflow or use preconfigured best practices right out-of-the-box. Try it for free at https://app.firehydrant.io/registrations/new.Permissions
FireHydrant will be able to view:
FireHydrant will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
FireHydrant, Inc
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
By default, a customer's data is stored for the duration of his or her contract with FireHydrant. Logs and other telemetry data may be retained for 60 days, and database backups may be retained for a longer period of time. The data may be deleted within one month after the contract ends, at the latest, with the exception of data that is required to establish proof of a right or a contract, which will be stored for the duration provided by enforceable law.
Data archiving and removal policy
By default, a customer's data is stored for the duration of his or her contract with FireHydrant. Logs and other telemetry data may be retained for 60 days, and database backups may be retained for a longer period of time. The data may be deleted within one month after the contract ends, at the latest, with the exception of data that is required to establish proof of a right or a contract, which will be stored for the duration provided by enforceable law.
Customers can request archival or access of data by contacting security@firehydrant.io
Data storage policy
By default, a customer's data is stored for the duration of his or her contract with FireHydrant. Logs and other telemetry data may be retained for 60 days, and database backups may be retained for a longer period of time. The data may be deleted within one month after the contract ends, at the latest, with the exception of data that is required to establish proof of a right or a contract, which will be stored for the duration provided by enforceable law.
Data center location(s)
United States
Data hosting company
Google Cloud, Amazon Web Services
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
Data deletion request procedure
By default, a customer’s data is stored for the duration of their contract with FireHydrant.
The data may be deleted within one month after the contract ends, at the latest, with the exception
of data that is required to establish proof of a right or a contract, which will be stored for the
duration provided by enforceable law.
Once deleted, a user’s data cannot be restored.
FireHydrant may provide the option for customers to delete data after their subscription ends. This
request must be made by the customer, and FireHydrant may require additional ID verification.
FireHydrant should hard delete all information from currently-running production systems within
one month of the deletion request.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2020-04-13
Executive summary is available to potential customers upon request
yes
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@firehydrant.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no