PagerDuty
The PagerDuty platform for digital operations management revolutionizes businesses by harnessing data from a complex digital ecosystem. Over 13,000 companies trust PagerDuty to transform real-time signals into opportunities that empower teams to improve operations, deliver excellent customer experiences, and accelerate innovation. With the certified bi-directional Slack integration, users can collaborate and trigger, view, acknowledge, and resolve PagerDuty incidents directly in Slack. Integration setup and authentication can be completed effortlessly, allowing users to quickly integrate PagerDuty and Slack in their incident resolution workflows.
More ways to use PagerDuty in Slack
Automate with Workflow Builder
Workflow Builder* lets you transform everyday processes into automations, without writing a single line of code. Add third-party tools such as PagerDuty to workflows to manage work and processes from Slack, and use templates to get started quickly. Learn more about automations
Templates available for PagerDuty:
*Workflow Builder is only available on paid subscriptions
Permissions
PagerDuty will be able to view:
PagerDuty will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Centre.
General
Developer
PagerDuty, Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
PagerDuty keeps personal data as long as required to provide the Online Services you have requested or registered for and comply with applicable laws.
Data archiving and removal policy
You may request that we delete your account information by sending an email to support@pagerduty.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). PagerDuty will respond to such requests within thirty (30) days or sooner if required by applicable law. When we delete account information, it will be deleted from the active database, but may remain in our archives for a limited amount of time. We will otherwise retain your information for as long as your account is active, as needed to provide you with the Online Services you have requested, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Data storage policy
Physical backups are taken once a day, every day, and logical backups once a week. We also take an incremental backup every 6 hours over the course of the day. All backup data are encrypted while in transit and stored off-site using AES 256 encryption.
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
no
Certifications & compliance
Privacy Shield notice
GDPR commitment
Data deletion request procedure
You may request that we delete your account information by sending an email to support@pagerduty.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). PagerDuty will respond to such requests within thirty (30) days or sooner if required by applicable law. When we delete account information, it will be deleted from the active database, but may remain in our archives for a limited amount of time. We will otherwise retain your information for as long as your account is active, as needed to provide you with the Online Services you have requested, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider’s compliance and executing an appropriate agreement before enabling.
Security
Supports single sign on (SSO) with the following providers
PagerDuty can be configured with Single Sign-On (SSO) to external Identity Providers such as Microsoft Active Directory (using ADFS), Bitium, OneLogin, Okta, Ping Identity, SecureAuth and others using the SAML 2.0 protocol. Alternatively, your account can
Supports security assertion markup language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
support@pagerduty.com
Has a vulnerability disclosure programme
yes
Vulnerability disclosure programme URL
Vulnerability disclosure programme covers Slack app
yes
Has a bug bounty programme
yes
Bug bounty programme URL
Requires third-party authorisation/connections
no
Uses token rotation
no
More ways to use PagerDuty in Slack
Automate with Workflow Builder
Workflow Builder* lets you transform everyday processes into automations, without writing a single line of code. Add third-party tools such as PagerDuty to workflows to manage work and processes from Slack, and use templates to get started quickly. Learn more about automations
Templates available for PagerDuty:
*Workflow Builder is only available on paid subscriptions