PagerDuty

Descripción Funciones Permisos Seguridad y cumplimiento

The PagerDuty platform for digital operations management revolutionizes businesses by harnessing data from a complex digital ecosystem. Over 20,000 companies trust PagerDuty to transform real-time signals into opportunities that empower teams to improve operations, deliver excellent customer experiences, and accelerate innovation. With the bi-directional Slack integration, users can collaborate seamlessly while managing PagerDuty incidents end-to-end, directly in Slack. Integration setup and authentication can be completed effortlessly, allowing users to quickly integrate PagerDuty and Slack into their incident management workflows.With PagerDuty Advance built-in, users can leverage generative AI to further enhance productivity and collaboration. PagerDuty Advance leverages data from PagerDuty and Slack to assist responders during incidents, by surfacing actionable insights and generating status updates. This ensures teams have the right information at the right time to respond effectively and efficiently.Please read our PagerDuty Guidelines for the Safe and Secure Use of Generative AI.Please make sure the answers are accurate and appropriate before using them.

Más formas de usar PagerDuty en Slack

Automatiza con el Generador de flujos de trabajo

El Generador de flujos de trabajo* te permite convertir los procesos cotidianos en automatizaciones sin escribir ni una sola línea de código. Agrega herramientas de terceros como PagerDuty a flujos de trabajo para administrar las tareas y los procesos de Slack, y usa plantillas para comenzar a trabajar rápidamente. Más información acerca de automatizaciones

Plantillas disponibles para PagerDuty:

Nueva incidencia de PagerDuty a partir de una reacción emoji

Reacción emoji para avisar de notificaciones en Slack para crear incidencias de PagerDuty

*El Generador de flujos de trabajo solo está disponible para suscripciones de pago

Permisos

PagerDuty podrá ver:

PagerDuty podrá:

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General

Privacidad y gobernanza de datos

Política de conservación de datos

PagerDuty keeps personal data as long as required to provide the Online Services you have requested or registered for and comply with applicable laws.

Política de archivado y eliminación de datos

You may request that we delete your account information by sending an email to support@pagerduty.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). PagerDuty will respond to such requests within thirty (30) days or sooner if required by applicable law. When we delete account information, it will be deleted from the active database, but may remain in our archives for a limited amount of time. We will otherwise retain your information for as long as your account is active, as needed to provide you with the Online Services you have requested, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Política de almacenamiento de datos

Physical backups are taken once a day, every day, and logical backups once a week. We also take an incremental backup every 6 hours over the course of the day. All backup data are encrypted while in transit and stored off-site using AES 256 encryption.

La aplicación o el servicio tiene subencargados

yes

Directrices para subencargados

https://www.pagerduty.com/subprocessors/

La aplicación o el servicio usa modelos grandes de lenguaje (LLM)

yes

Modelos de LLM usados

Exposure to LLMs is an add-on feature which requires explicit opt-in within the PagerDuty platform. If enabled, we may utilize the following models: Claude (AWS Bedrock), OpenAI (Azure OpenAI), IBM (watsonx.ai).

Ajustes de conservación de LLM

PagerDuty has not configured AWS Bedrock, Azure OpenAI or IBM services to retain any data, nor does PagerDuty use customer data for LLM training purposes. We are utilizing the default configuration for each model, with no retention.

Política de uso de datos para LLM

PagerDuty has not configured AWS Bedrock, Azure OpenAI or IBM services to retain any data, nor does PagerDuty use customer data for LLM training purposes.

Política de residencia de datos de LLM