Règle de conservation des données
Data is retained in a valid state as long as the app remains installed in a Slack Workspace. When the app is uninstalled, we soft delete the record and it remains archived within our database.
Règles d’archivage et de suppression des données
Règle de stockage des données
All sensitive data (i.e. access tokens) remain encrypted at rest. No personally identifiable information is stored within our database and information is referenced and indexed using generated IDs such as Slack's user ID, team ID and Zendesk's account ID.
Site(s) de centre de données
États-Unis, Irlande, Allemagne, Japon, Australie
Détails sur l’hébergement des données
Zendesk is a fully AWS-deployed hosting model. We currently host Subscriber Service Data in the following AWS regions:
- US East (Northern Virginia)
- US East (Ohio)
- US West (Oregon)
- EEA (Ireland)
- EEA (Frankfurt)
- Asia-Pacific (Tokyo)
- Asia-Pacific (Sydney)
Please note that Zendesk only makes commitments on the Hosting location of Subscriber’s Service Data where Subscribers have purchased our Data Center Location Add-On (either a standalone purchase of the Data Center Location Add-On or where the Data Center Location Add-On is included within the purchased Service Plan). Please read the Regional Data Hosting Policy here to read about the exceptions to this commitment.
To balance demand, improve performance, and provide the best service, we may move account data between regions without notice. If an account has purchased the Data Location Add-On, we will ensure that regional moves stay within the required country or legal boundaries.
See more information about our data hosting here: https://support.zendesk.com/hc/en-us/articles/4408825765530-Data-Hosting-Locations-for-Your-Zendesk-Service-Data Société chargée de l’hébergement des données
AWS
L’application/le service a des sous-processeurs
yes
Directives relatives aux sous-processeurs