Zendesk

Zendesk Support is a beautifully simple CX solution for creating personalized service experiences for customers. Slack simplifies communication for employees and customers while streamlining your workflows to keep your team coordinated and working faster. Together, the Slack for Zendesk Support app was designed to bring all of your customer support interactions into a single place and help make customer service a team sport.With message actions for creating tickets and adding comments, Slack for Zendesk Support empowers your agents to deliver an amazing customer experience - every time and even more efficiently.* Update teams in Slack on support activity in Zendesk with trigger-based notifications. Customize notification content and the conditions under which they’re sent so teams get the right updates at the right times.
* Get real-time notifications on new and updated tickets delivered to any Slack channel - to make sure the broader team is connected to important customer issues.
* Deploy Answer Bot in Slack to enable self service.
* Connect agents to experts with Side Conversations.
* Simplified installation for your entire Slack workspace.This app is free with any Zendesk account subscription. See here for more information on our subscription pricing.By enabling this app, You agree to the Built by Zendesk Terms of Use

在 Slack 中使用 Zendesk 的更多方式

利用工作流程构建器实现自动化

工作流程构建器*可帮助你将日常流程转化为自动化流程，无需编写任何代码。将 Zendesk 等第三方工具添加到工作流程中，可从 Slack 管理工作和流程，以及借助模板快速上手。了解更多关于自动化的信息

可用于 Zendesk 的模板：

从表情回复建立 Zendesk 支持请求

使用表情回复将 Slack 消息转化为 Zendesk 支持请求

*工作流程构建器仅适用于付费订阅

权限

Zendesk 将能够查看：

Zendesk 将能够：

请查看这些详细信息，以更好地了解这款应用的安全性实践。要了解更多有关为你的工作区评估应用的信息，请访问我们的帮助中心。

全体

隐私和数据管理

数据留存政策

Data is retained in a valid state as long as the app remains installed in a Slack Workspace. When the app is uninstalled, we soft delete the record and it remains archived within our database.

数据归档和移除政策

In the event you would still like to have all your data completely removed, you can send an email to integrations@zendesk.com and we will manually delete all appropriate records. For Side Conversations, Zendesk admins are able to manually delete the thread within Zendesk at any time by following the guidelines outlined below: https://support.zendesk.com/hc/en-us/articles/360002115087-Using-Slack-in-side-conversations

数据存储政策

All sensitive data (i.e. access tokens) remain encrypted at rest. No personally identifiable information is stored within our database and information is referenced and indexed using generated IDs such as Slack's user ID, team ID and Zendesk's account ID.

数据中心位置

美国, 爱尔兰, 德国, 日本, 澳大利亚

数据托管详情

Zendesk is a fully AWS-deployed hosting model. We currently host Subscriber Service Data in the following AWS regions: - US East (Northern Virginia) - US East (Ohio) - US West (Oregon) - EEA (Ireland) - EEA (Frankfurt) - Asia-Pacific (Tokyo) - Asia-Pacific (Sydney) Please note that Zendesk only makes commitments on the Hosting location of Subscriber’s Service Data where Subscribers have purchased our Data Center Location Add-On (either a standalone purchase of the Data Center Location Add-On or where the Data Center Location Add-On is included within the purchased Service Plan). Please read the Regional Data Hosting Policy here to read about the exceptions to this commitment. To balance demand, improve performance, and provide the best service, we may move account data between regions without notice. If an account has purchased the Data Location Add-On, we will ensure that regional moves stay within the required country or legal boundaries. See more information about our data hosting here: https://support.zendesk.com/hc/en-us/articles/4408825765530-Data-Hosting-Locations-for-Your-Zendesk-Service-Data

数据托管公司

AWS

应用/服务具有子处理器

yes

子处理器指南

https://support.zendesk.com/hc/en-us