Easily submit, manage, and collaborate on Incidents, IT service requests and more with the ServiceNow for Slack app.Teams can now:Create ServiceNow Incidents from within Slack Just select any Slack message and create a ServiceNow incident from within a Slack conversation or start from scratch using the shortcuts menu anywhere in Slack.Stay in the know Customize your public or private channels to notify your team about new and updated ServiceNow records, like when an Incident priority changes or a new Change Request is created.Search and Share ServiceNow Records Search for ServiceNow records (including Incidents, Problems, Changes or Knowledge Base articles and more) using the easy text search and share the results in any Slack channel or with any person. Once shared, you can perform quick actions on Incidents like view comments and notes, add comments, and change status.Power preview of ServiceNow records in Slack channels Get the preview of any ServiceNow record shared in a Slack channel or Direct Message and interact with the record from within Slack.Interact with Service Catalog Initiate Service Catalog requests and view status and pending approvals all from within Slack. Use the shortcuts menu to search the Service Catalog from within Slack and kick off the ordering process with just a few clicks. Once submitted, you can stay up to date on open requests and approvers can keep track of the items needing attention.Build customized Incident workflows in Slack Leveraging Workflow Builder in Slack, you can add steps to Create or Get a ServiceNow Incident to create your own custom ServiceNow Incident flow or to integrate ServiceNow with other apps available in Workflow Builder.Please note that a paid ServiceNow account is required to use this app, however, there is no additional cost associated with the app itself.
ServiceNow for Slack will be able to view:
ServiceNow for Slack will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Centre.
Customers can choose their retention settings directly through their workspace. The default retention setting for Customer Data is to keep everything for as long as the workspace exists.
Data archiving and removal policy
Upon customer deletion, Slack deletes customer data from our production environments within 24 hours and backups are deleted within 14 days.
Data storage policy
Customer Data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up nightly. The Operations team is alerted in case of a failure with this system. Backups are fully tested at least every 90 days to confirm that our processes and tools work as expected.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports single sign on (SSO) with the following providers
Supports security assertion markup language (SAML)