Today retailers must do more with less, while still delivering quality customer service that sets them apart. To excel, retailers need a way to accelerate case management, simplify time-consuming activities, boost customer satisfaction and eliminate knowledge silos. This requires a digital-first way to work together, where the contact center can scale personalized customer service with time-savings and cost-efficiency.
With the combination of Slack and Salesforce Customer 360 working together, companies now have a powerful collaboration platform to unite contact center agents around a single view of each customer. Every retailer, small and large, can benefit from a digital platform that helps boost agent productivity, improve collaboration and automate work that slows down agents.
In this e-book, discover the benefits of working with Slack, Salesforce Service Cloud, and NeuraFlash to make problem-solving easier for agents, resulting in a better customer experience and more efficient contact center.