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The Best Slackbot Prompts for Customer Service Teams
Service agents are using their personal AI agent in Slack to resolve cases faster, reduce handle time, and focus on high-value customer interactions
3 new Slack features for essential five-star customer support
By using huddles, split view and Atlas, service teams can deliver faster, seamless customer support
10 Knowledge Base Management Tools to Level Up Collaboration and Customer Support
Discover how knowledge base software supercharges customer support and team collaboration. Explore key features, benefits, and top solutions to stream
Why Every Business Needs Process Automation (and How to Implement It)
Learn how to unlock the benefits of automation to reduce errors, free up resources, enhance productivity, and increase customer happiness.
Unlocking the power of case swarming with Slack and Salesforce
In our new series, customer service leaders discuss industry trends, including how embracing a tierless model can help agents resolve issues faster
Dell provides faster, more personalized customer support with clips
Clips, a new way to easily create and share audio, video and screen recordings, is the latest tool in Slack’s kit to help keep remote teams connected
Salesforce’s support team resolves cases 26% faster with Slack
The enterprise company relies on channels and workflows for swarming cases, resolving customer issues faster than ever
That escalated quickly: How we get complex customer support issues into expert hands
An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%
Strategies to support teams in trying times
Slack executives share strategies for empowering teams as we balance work and home lives in the midst of a pandemic