The Slack Blog

CRM

contact management
CRM

What Is Contact Management? How Slack CRM Supports It

Store, organize, and track contact data in one place to reduce duplication and errors and improve efficiency and productivity.

CRM

Conversational CRM: What It Is and Why It Matters

Conversational CRM connects messaging, customer data, and AI to reduce manual work, improve collaboration, and help teams act on customer insights in