The digital world is open 24/7, so it makes sense that digital consumers expect IT and customer service to keep the same hours. These exceedingly high expectations mean that no issue is too small or common to frustrate customers, from broken code to site-wide outages.
Slack streamlines incident management right out of the box, acting as a single command centre for detection, containment and post-incident analysis. Instead of a stressful, reactive and siloed atmosphere, employees are equipped to take a proactive approach and collaborate in real time with an evolving, intelligent tool.
Download our latest e-book and see how customers across the world are using Slack to improve their incident management response.