illustration to accompany post on incident management

The modern incident response, the Slack way

Strategies to help IT teams use Slack channels to triage issues faster and deliver better customer support

绘图:Chris Gash

The digital world is open 24/7. So it follows that digital consumers expect IT and customer service to keep the same hours. These exceedingly high expectations mean that no issue is too small or common to frustrate customers, from broken code to site-wide outages.

Slack streamlines incident management right out of the box, acting as a single command center for detection, containment and post-incident analysis. Instead of a stressful, reactive and siloed atmosphere, employees are equipped to take a proactive approach and collaborate in real time with an evolving, intelligent tool.

Download our our latest e-book and see how customers across the world are using Slack to improve their incident management response.

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